Incorporating Quick Response (QR) codes in informal environmental education signage is widespread, but existing studies primarily focus on marketing rather than engagement in environmental issues. We present two case studies that provide new insights into the potential usefulness of QR codes as a mediating tool in informal environmental education and outreach. Overall, few participants attempted to read QR codes, but 73% of survey-takers had positive perceptions, decreasing with age. Education level did not impact perceptions. We surmise that interest in linked information influenced QR code use the most and suggest best practices for their incorporation into informal learning materials.

Tables, one of the most familiar forms of data visualization, are often put to use as a popular workaround for laying out pages in word processing programs. This article illustrates examples of friction, compatibility , and congruence between accepted guidance for designing effective tables in Technical and Professional Communication (TPC) and widely adopted accessibility standards outlined by the largest international software vendors and non-profit organizations. While acknowledging critiques in critical disability studies and in TPC of standards-based approaches to accessibility, we argue that adherence to standards offers a starting point for redressing the inaccessibility created by some TPC pedagogical practices. Navigating these departures and overlaps is important because designing effective data visualizations, laying out pages, and creating accessible documents are core competencies in technical communication that instantiate deeply held professional and disciplinary commitments to creating usable and ethical documents.

Have you ever wondered how a researcher from the periphery can gain an enduring foothold in the pantheon of researchers from the center? This essay will attempt to answer that question. Halcyon Lawrence was a researcher, writer, and professor from the Global South who has made a mark on a community of technical communication scholars, writers, researchers, and professors with her widely discussed research articles dealing with the pros and cons, perils and promises, boon and bane of speech recognition tools and technology. Lawrence's research explores the thickets of speech recognition and proposes strategic and revisionary measures toward neutralizing the lopsided corpora of speech recognition software, vaporware, and artificial intelligence (AI)-powered technology. To crystalize her contributions to justice, data justice, and racial-linguistic justice, I chose a chapter, "Siri Discipline," she (2021) wrote for the book Your Computer is on Fire (Mullaney et al, 2021). My essay highlights how her ideas have gained more traction in relation to the current disruption of the AI revolution (Gopal, 2020). That disruption is often exemplified through ChatGPT, a platform that shows how Lawrence's core insight from "Siri Discipline" can have a direct bearing on normative frameworks being developed to address burgeoning challenges ushered in by the AI revolution.

This teaching case applies design thinking to a large-scale client project in a technical and professional communication (TPC) class. Using the 5-step design thinking process ("empathize, define, ideate, prototype, test") over 8 weeks, the students in an upper-division TPC course developed social media content and strategy for a statewide public relations campaign. The two authors, the instructing faculty and a senior student who served as project manager, illuminate how iterative design thinking, as a UX pedagogical practice, can help students set boundaries around ill-defined problems; mirror workplace collaboration to contribute to professional development; and build a toolkit for exercising agency and creativity as researchers, writers, and designers.

Have you ever wondered how a researcher from the periphery can gain an enduring foothold in the pantheon of researchers from the center? This essay will attempt to answer that question. Halcyon Lawrence was a researcher, writer, and professor from the Global South who has made a mark on a community of technical communication scholars, writers, researchers, and professors with her widely discussed research articles dealing with the pros and cons, perils and promises, boon and bane of speech recognition tools and technology. Lawrence's research explores the thickets of speech recognition and proposes strategic and revisionary measures toward neutralizing the lopsided corpora of speech recognition software, vaporware, and artificial intelligence (AI)-powered technology. To crystalize her contributions to justice, data justice, and racial-linguistic justice, I chose a chapter, "Siri Discipline," she (2021) wrote for the book Your Computer is on Fire (Mullaney et al, 2021). My essay highlights how her ideas have gained more traction in relation to the current disruption of the AI revolution (Gopal, 2020). That disruption is often exemplified through ChatGPT, a platform that shows how Lawrence's core insight from "Siri Discipline" can have a direct bearing on normative frameworks being developed to address burgeoning challenges ushered in by the AI revolution.

In User Experience as Innovative Academic Practice , editors Kate Crane and Kelli Cargile Cook present and curate fresh perspectives for instructional and curriculum design by arguing that technical and professional communication (TPC) programs will benefit if user experience (UX) methodologies are applied in pedagogical settings to gain greater insight into the student user's needs, challenges, and environments, thereby not only making student users the center of the course design process, but also co-creators of instructional materials and strategies. To support the effectiveness of UX methodologies in learning about student needs and assessing program success, Crane and Cargile Cook bring together authors who present case studies where UX methods such as user profiles, journey maps, usability studies, diary entries, affinity diagramming, and so on were applied in various aspects of pedagogic design and re-design.

Artists are an important, but under-recognized, aspect of rural community growth. This research article details a collaborative project between a statewide arts organization and academic researchers in West Virginia designed to document the needs of under-represented artists across the state. We share our theoretical approach that meshes stakeholder and standpoint theory and our research approach that uses participatory and arts-based methods such as asset-mapping and collage-based listening sessions. Ultimately, we provide a model for others interested in research projects that explicitly prioritize coalition-building throughout a project and demonstrate how cultural (in)equity shapes multiple facets of community life.

Web content management systems (WCMSs) are widely used technologies that, like previous writing tools, shape how people think about and create documents. Despite their influence and ubiquity, however, WCMSs have received exceedingly little attention from scholars interested in social aspects of technology. I begin to address this gap by analyzing the development of WordPress's content creation experience through the lens of structured content. Based on this analysis, I contribute to ongoing discussions of content management by first suggesting that concepts such as structured content need to be understood as the contingent products of technical lineages and technical and social relationships and by second drawing attention to emerging paradigms of content creation, such as the merging of content creation and arrangement and the conflation of visual and abstract representations of content objects.

Despite their central importance to a variety of endeavors and despite widespread use in both industry and academia, version control systems (software for tracking versions of files) have not been extensively studied in fields related to technical communication, rhetoric, and communication design. Git, by far the most dominant version control system today, is largely absent. This study theorizes Git as boundary infrastructure---infrastructure used to facilitate collaboration across disciplines and domains. The unique characteristics of boundary infrastructure explain how something as prominent as Git can be so invisible and help identify dangers posed by boundary infrastructure. Drawing on modes of resistance developed in feminist rhetorics, this article concludes with suggestions to ameliorate the negatives effects such infrastructure might have on collaborative knowledge work.

Literacy and Pedagogy in an Age of Misinformation And Disinformation (2021) joins ongoing engagement with the topics of post-truth rhetorics (Carillo, 2018; McComiskey 2017; McIntyre 2018), evolving technologies in composition (Laquintano and Vee, 2017; Craig, 2017), and literacies pedagogies for our current moment (Colton and Holmes, 2018; Vee, 2017). Stemming from renewed interest in fake news after the 2016 election, the effects of the Trump presidency and its impacts in literacy education are represented throughout. This collection of 18 essays edited by Literacy in Composition (LiCS) journal editors Tara Lockhart, Brenda Glascott, Chris Warnick, Juli Parrish, and Justin Lewis continues the work of their 2017 special issue, "Literacy, Democracy, and Fake News." By bringing together "a range of perspectives---from literacy professionals in higher education, K-12, journalism, information technology, and other fields" (p. 2), the collection models a central condition for teaching within this context: to combat misinformation and disinformation, it is necessary to take a collaborative, interdisciplinary approach that expands outside of academic settings and brings together a wide range of expertise. Supporting this goal, the collection features six interviews moderated by Tara Lockhart. Each interview engages with a professional and/or educational staff, including social media strategists/curators/editors and curriculum/program coordinators, to explore how misinformation and disinformation is affecting all of us. Thus, Literacy and Pedagogy in an Age Of Misinformation and Disinformation "creates a polyphonous interrogation" (p. 6) to open up spaces and "opportunities for different kinds of literacy workers to hear and learn from each other---a networked approach that echoes the patterns of information ecologies themselves" (p. 6). Readers are invited to engage with the collection through "four essential threats that emerge most urgently from the collection's contributions" (p. 8). These include: 1) keywords and definitions; 2) contextualized praxis and pedagogy; 3) rhetorical analysis; and 4) "citizenship and civic literacies" (p. 13) based on people's different positionalities relating to misinformation and disinformation---as students, professors, journalists, social media specialists, etc. However, as readers will find, other organic pathways emerge based on format (curricular/course design, interviews, etc.) and context (higher education, K-12, online environments, etc.). Ultimately, it is within this complex web that we find a sustained engagement with practical and tangible strategies, pedagogies, and processes to think critically about how we combat misinformation and disinformation inside and outside of the classroom.

While various forms of smart home technology have been available for decades, they have yet to achieve widespread adoption. Although they have risen in popularity during recent years, the general public continue to rate smart home devices as overly complex compared to their benefits. This article reports the results of an eight-month study into the effects of training on smart home technology adoption. Building upon the results of a previous study, and using the same living laboratory approach, we studied the effects of training on the attitudes of a group of residents toward use of smart home technology. Results show that training influences those attitudes toward smart home technology, including increased confidence in future use, and increased actual use of more complex smart home features. Results also indicate that users tended to seek out other users rather than training materials for advice, and that privacy concerns were not a deterrent to using smart home devices.

Getto, Labriola, and Ruszkiewicz's edited collection, Content Strategy in Technical Communication , is an important addition to the field of technical communication, and important as one of the only collections to address best practices in content strategy while also connecting those ideas to pedagogies for teaching. In focusing specifically on content strategy, Getto, Labriola, and Ruszkiewicz note that "content strategists often work within a wide variety of organizations and must respond to an even broader array of situations, challenges, and audience needs" (p. 7). To meet this large array of needs, the chapters in the book argue that pedagogies must integrate content strategy ideas to support student exploration of content strategy work. Connecting content strategy theories and best practices with pedagogies will support more theory development on content strategy, and will provide a better sense of classroom best practices that help learners assess the effectiveness of content, regularly. To accomplish this, the editors divide the book into two parts: Content Strategy Best Practices (chapters 2 through 6) and Content Strategy Pedagogies (chapters 7 through 10).

At the time of this writing, the New York Times reports that more than 10,000 people have died from the coronavirus worldwide. Healthcare systems across the globe are struggling to keep up with the number of cases being confirmed each day. Over 50 studies on the virus were published in January 2020 as scientists worked to better understand it and potentially develop a vaccine (McFall-Johnsen, 2020) but there has not yet been a vaccine developed. While this is not the only global health crisis happening in early 2020, it is likely the one to which many readers have paid closest attention. We cannot know now the impact the spread of the coronavirus will have on the globe and yet individuals and organizations are currently working to transform uncertainty about the virus into evidence that governments and the public can use to make actionable decisions. While the book under review here does not deal with the coronavirus specifically, it does engage with issues of key importance related to the coronavirus: those of medical certainty and those of medical uncertainty.

With growing attention to "intelligent content" and "dynamic delivery" in the advent of connected technologies (i.e., Internet of Things, artificial intelligence agents), component content management and structured authoring skills are becoming increasingly required of technical communicators today. To produce reusable intelligent content, technical communicators need a systematic workflow and common authoring standard. Our experience in industry and in educating technical communicators has led us to seek out resources for understanding existing standards and practicing them with technical communication students. As such, both authors have used the Darwin Information Typing Architecture (DITA) markup standard and experienced what may be a perplexing process in content creation and management. Carlos Evia's book, Creating Intelligent Content with Lightweight DITA , caught our attention as the title suggests an accessible way into learning and applying what has become a widely adopted standard for structured authoring. Understanding that Lightweight DITA (LwDITA) does not aim to replace existing DITA standards, we approach this review not with an intention to examine its viability, but rather a focus on the rhetorical work in structured content authoring and its continuous evolution.

Derek N. Mueller's Network Sense: Methods for Visualizing a Discipline (2017) presents a compelling argument for adding distant reading and thin description to the Rhetoric, Composition, and Writing Studies (RCWS) research methods portfolio. Not only can these methods help professionals address information overload, but the methods also support disciplinary wayfinding and network awareness for veteran and initiate practitioners and scholars alike. Network Sense 's explicit goal is to help current and new members in RCWS avoid information overload and better understand their discipline and where it is going. Mueller's presentation and evidence builds upon lived academic experience of ever-expanding growth in research, conferences, publications, and professional activities in RCWS. Similarly, his detailing the dearth of non-local, reliable, and consistently gathered data articulates the experience and lived frustration of many scholars. Finally, his presentation and analysis regarding the increasing number of scholars cited at the end of the long tail as opposed to having more repeatedly cited authors explains the felt experience of sharing or disciplinary niching or potential diffusion. Winning the 2018 Computers and Composition Distinguished Book Award, as well as the 2019 Research Impact Award by the Conference on College Composition and Communication, underscores this book's value to its fields.

Technical communication skirts the fringes of regulated biomedical research, which generally falls into the purview of specialized regulatory writers. However, a worldwide move toward increasing data transparency in regulatory contexts has resulted in a need for specialized documentation for lay audiences as well as added disclosure of investigational interpretations regarding the benefits and risks of new or experimental therapies. Experts in biomedical writing believe that these materials require additional attention to meet reader needs, an endeavor that falls well within the traditional bailiwick of technical communication. Technical communicators who understand information gathered in regulated biomedical research should be able to improve the general accessibility of this complex information for a general readership; however, knowledge of regulatory practices is a gap in this group.

In the August 2015Communication Design Quarterly (CDQ)special issue on Rhetoric of Health and Medicine (RHM), Lisa Meloncon and Erin Frost introduced readers to this "emerging field." Since aPoiroicommentary in 2013 written by Scott, Segal, and Keränen, numerous scholars that earlier identified our sub-discipline with the termsmedical rhetoric,have embraced this what might be seen as a more inclusive term, although I would argue that for some of us, the termrhetoricalready included at least every possible manifestation of health, medicine and language. However, RHM does indeed cast a wider net, as pointed out in the 2015 issue, including essays on architecture, social work, and psychology. While rhetoric per se is certainly found within all fields, if writing about such fields and especially from such fields is included in RHM, then such a transdisciplinary impulse takes us very much further indeed. While this particular issue can easily find itself under the RHM umbrella, these particular scholars writing here were invited because they had participated in 2016 as a very successful panel at SIGDOC annual conference. These five scholars have much to share and teach us, as well as move us forward in our thinking, research, writing and participation in health and medical settings.

Communication design specialists have many challenges in the twenty-first century global, online world. Geographically distributed teams must work together efficiently and effectively. People may need to interact across cultures and languages or using a common language like English or Spanish. In order to complete coherent design projects, they often need to negotiate varied communications software. Most important, both to communicate within teams and to clients with widely varied communication skills of their own, engineers and other communication design professionals must be able to engage the basic literacies of reading, writing, and digital (i.e., multiple media like images, audio, or video)---often called multimodal ---composition as a holistic skill set, and they must be able to use them well in online environments. These literacies comprise communication skills learned in school and honed in business settings; they are required for clear communicating whether through alphabetic texts or multimodal compositions.

Technical support, a traditional practice of technical communication, is rapidly changing due to the ubiquitous use of digital technologies (Spinuzzi, 2007). In fact, many technology companies now have dedicated Twitter accounts specifically for providing technical support to end users. In response to this changing technical support landscape, we conducted an empirical study of Twitter-based interactions among six companies and their customers in order to examine the nature of the emerging technical support genre on Twitter. Among other findings, we discovered technical support was widely sought among the customers of the companies studied (Comcast, Verizon, AT&T, Samsung, Hewlett Packard, and Dell) with nearly 200,000 tweets recorded in just a 38-day timespan. We also found a majority of individuals used Twitter to complain about a brand as opposed to seeking support for a specific technical problem. In our entry, we discuss the implications of these and other findings for technical communication practitioners and researchers who design for technical documentation in social media contexts.

The help documentation landscape has changed with the growth of various forms of social media. People now post how-to videos to YouTube, they write crowdsourced documentation for open-source software, and they participate in and draw from a wide range of help forums. These forums are a form of crowdsourced help information in which experts and amateurs come together to address questions and explain materials. While these online forums can be thought of as a threat to the roles of technical communicators, they also present opportunities for professionals to adapt their skills to new roles as "community managers" of professionally sponsored forums. This article examines that point by showing how communication design is important for developing online help forum communities. Through the analysis of ethnographic and interview data, the article covers different areas of design important for understanding help forums as networked forms of technical communication.

By describing cultural usability work as "information architecture," I knew I would be waging a continuous rearguard battle with database designers. Eventually the cost of bickering over turf outweighed the clarity the term brought, even considering its lineage. Richard Saul Wurman first recognized Information Anxiety in the late 1980s and described those working as Information Architects in the 1990s. Here, I remind readers that Wurman goes by the nickname "Ted." Wurman's vision of widespread attention to Technology, Education, and Design resulting in the popular TED talks---although he has an uneasy relationship with his own creation. "When he speaks about TED Talks, he clearly struggles to identify with the organisation today and is adamant that it has lost its vision." [http://www.universityobserver.ie/2012/10/31/interview-richard-saul-wurman-ted-talks/] At our current moment of media convergence, it helps to remember that the 20 minute flipped pedagogical lecture itself is the result of thirty years of dedication to disseminating disruptive ideas. If Ted Wurman can let TED go, I can let go of Information Architecture.

This position paper proposes the undertaking of a systematic research agenda on the tangled questions of accessibility, technology, and disability from the perspective of Technical Communication field. O'Hara (2004), Oswal and Hewett (2013), Palmeri (2006), Porter (1997), Ray and Ray (1999), Salvo (2005), Slatin and Rush (2003), Theofanos and Redish (2003 and 2005), and Walters (2010), have approached accessibility issues in various Technical Communication contexts and have emphasized the need for more attention to accessibility in our research, teaching, and practice. Likewise, the major journals in our field-- Technical Communication, Technical Communication Quarterly and the IEEE Transactions in Professional Communication ---have also published at least one special issue EACH on the topic of accessibility. While all this sporadic research has appeared on accessibility-related topics in different venues, this research has not yet gained the type of traction one would generally expect from an area with such a growth potential. As a user-centered discipline, we also ought to remember that presently 57.8 million Americans have one or more disabilities. Among the U.S. veteran population alone, 5.5 million are disabled. And, if we consider the reach of our Technical Communication work via the World Wide Web, this planet has 1 billion people with disabilities who can be affected by our accessibility research (National Center for Disability, 2013).

To elaborate on a recent tweet by Dan Cederholm of the development studio, SimpleBits, and author of the standards-focused Bulletproof Web Design , current web development practice, with its many device, format, and user contingencies, is creating an ever-expanding and increasingly complex geography for novice web writers and developers to navigate and learn. For a novice to output the ceremonial "Hello world" in 2013 is to greet a world of web writing barely comparable to the inline-styled, table-formatted, and JavaScript-leery World Wide Web which many veteran developers first learned.

Our experiences as part of the Writing in Digital Environments (WIDE) Research Center have led to a complete break with the notion that we are concerned with the effective communication of idea to an audience or even with the related idea that we design technologies for that purpose. At least this is the stance that we take in this very short essay.