<bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Introduction:</b> Design thinking has gained popularity over the last few decades due to its promise for social innovation and user-centered solutions for technical communication practices and pedagogy. Yet, our increasingly complex sociotechnical climate calls for the historical examination of the decades-old problem-solving model and re-envisioning of the prospect of design thinking in academia and industry. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Research questions:</b> 1. What prominent historical narratives have informed design-thinking values and practices as we know them today? 2. What could be the future of design thinking in the technical communication profession? <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Research methodology:</b> This article interrogates the historiography of design thinking by mapping its dominant narratives and constructs antenarrative futures by weaving adjuvant accounts into new trajectories for technical communication purposes and aspirations. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Results:</b> Based on the mapping of historical traces of design-thinking narratives, this article presents two root accounts of design-thinking development—the efficiency narrative and the participatory narrative—with key identifiers and examples. Retracing the stories to highlight stances of nondominant sources, the findings indicate the importance of social advocacy through two main antenarratives—inclusion and social justice. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Conclusion and future research:</b> Taking into account the antenaratives of design thinking, future applications should center inclusion and social justice advocacy in academic as well as industry settings. Future studies may investigate this approach to implementing design thinking and examine the corresponding outcomes.

<bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Introduction:</b> This article examines the rhetorical implications of archiving technical documents by studying the erasure of Black women's mental health narratives in Virginia's Central State Mental Hospital in the late 1800s and early 1900s. This article seeks to examine how historical mental health documents characterize (or fail to characterize) Black women and their mental health. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">About the case:</b> We examine Black women's mental health experiences through absences in the annual reports from Central State Hospital in Virginia (formerly Central State Lunatic Asylum for Colored Insane). <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Situating the case:</b> There is a dearth of work related to the unique experiences that Black women face when dealing with mental health challenges coupled with or compounded by a legacy of misogynoir. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Methods/approach:</b> We offer an inventive approach for reading rhetorical absences and provide guiding questions for employing the critical archival inquiry methodology. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Results/discussion:</b> In taking on this endeavor to learn more about how Black women's mental health was represented in historical archives, we learned a great deal, not from the text on the page of the documents but from the text that was missing from those documents. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Conclusions:</b> Technical communication scholars, especially those with an interest in inclusion and justice, must adjust their methodological orientation and their approaches to historical and archival research to include an exploration of what is missing from the archives. Technical and professional communicators have a unique skill set that is ideal for reading through absences and erasures in both contemporary and historical documents.

Research problem: During humanitarian crises, communities of people face various types of dangers. To counter the dangers, they need information in a short period. Such need creates the opportunity for misinformation. Such misinformation can result in information harms that can generate short- or long-term consequences. Literature review: Prior researchers have tackled the situation by using technical or behavioral approaches. Research question: What are the harms from misinformation? We propose a taxonomy of 15 information harms grouped in 8 categories and assess the perception of risk regarding the harms through a survey of respondents who have experienced crisis response situations. Methodology: This paper examines two scenarios, the 2013 Boston Marathon bombing and the 2017 Oroville Dam evacuation order crises, through two dimensions: Likelihood of occurrence and Level of impacts of the harms. Results and conclusions: Findings are presented through visualization and test results for significant differences of harms between scenarios. Similar groups of harms are identified with different severity levels based on post hoc analyses: those with 1. high likelihood and low impact (psychological and confusion harms), 2. low likelihood and low impact (reputation and privacy harms), and 3. low likelihood and high impact (physical, financial, safety, and social harms). In addition to establishing the taxonomy of misinformation harms, findings will have practical value in emergency response and recovery activities to effectively prioritize resources to minimize specific harms from misinformation in crises. Further research directions are also discussed.

Recently, the phenomenon of software aging, one in which the state of the software system degrades with time, has been reported. This phenomenon, which may eventually lead to system performance degradation and/or crash/hang failure, is the result of exhaustion of operating system resources, data corruption, and numerical error accumulation. To counteract software aging, a technique called software rejuvenation has been proposed, which essentially involves occasionally terminating an application or a system, cleaning its internal state and/or its environment, and restarting it. Since rejuvenation incurs an overhead, an important research issue is to determine optimal times to initiate this action. In this paper, we first describe how to include faults attributed to software aging in the framework of Gray's software fault classification (deterministic and transient), and study the treatment and recovery strategies for each of the fault classes. We then construct a semi-Markov reward model based on workload and resource usage data collected from the UNIX operating system. We identify different workload states using statistical cluster analysis, estimate transition probabilities, and sojourn time distributions from the data. Corresponding to each resource, a reward function is then defined for the model based on the rate of resource depletion in each state. The model is then solved to obtain estimated times to exhaustion for each resource. The result from the semi-Markov reward model are then fed into a higher-level availability model that accounts for failure followed by reactive recovery, as well as proactive recovery. This comprehensive model is then used to derive optimal rejuvenation schedules that maximize availability or minimize downtime cost.

We identify various minimalist techniques and argue that, although these techniques can conflict with each other, together they provide a framework for designing computer documentation. A minimalist approach involves making tradeoffs within this framework rather than following a set of prescriptive techniques. Minimalism in this sense, is a pragmatic design philosophy aimed at the overall objective of "minimizing" obstacles to use. The framework covers the following design issues: word and page count, duplication, selective documentation of facilities, elaboration, task orientation, guided exploration, error recovery, and access.

A complete and accurate record of the events and details of a construction project is valuable in evaluating project costs and it serves to substantiate claims and help in the recovery of damages. The types and sources of documentation are listed; scheduling as a form of documentation is discussed; and the requirements for documenting meetings are presented.

Nonprofit organizations are established to perform a function of benefit to society, which would otherwise not be carried out or would need to be undertaken by the government. Although such organizations receive certain tax exemptions and do not provide a profit for their members, any undertaking that they become involved in must b e fiscally viable. In such nonprofit organizations, publications recover some costs from authors (primarily from author's institutions or granis) by levying page charges, manuscript submission fees, alteretion charges, and extra service charges, and through the sale of reprints. The bases for such charges are examined, as well as the percentage of income that they provide for several nonprofit journals. The conclusion reached is that a system of financing that spreads the recovery of costs equitably among various sources is desirable. It provides a nonprofit operation which, by its very nature, cannot build large reserves with the flexibility to shift the proportion contributed by the various sources if income from any particular source declines.