Journal of Business and Technical Communication
274 articlesApril 2026
March 2026
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Book Review: Community Is the Way: Engaged Writing and Designing for Transformative Change by Knight, Aimée KnightAimée. (2022). Community Is the Way: Engaged Writing and Designing for Transformative Change. WAC Clearinghouse, University Press of Colorado. 141 pp. Open-Access Resource. ISBN: 978-1-64215-148-0. ↗
January 2026
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Book Review: Artificial Intelligence for Strategic Communication by Karen E. Sutherland SutherlandKaren E. (2025). Artificial Intelligence for Strategic Communication . Palgrave Macmillan Singapore. 486 pp. $109.99 hardcover, $89.99 eBook. ISBN: 978-981-96-2574-1. https://doi.org/10.1007/978-981-96-2575-8 ↗
October 2025
July 2025
April 2025
January 2025
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Revisiting Four Conversations in Technical and Professional Writing Scholarship to Frame Conversations About Artificial Intelligence ↗
Abstract
This article explores four different topics of conversation in technical and professional communication (TPC) scholarship that overlap and connect with contemporary issues in generative artificial intelligence (AI): process and iteration, theory and power, actors and activity, and the social justice turn. The authors offer four nonexhaustive reviews of these conversations, offering insight into key issues and texts that have animated discourse in the field and can directly or indirectly address the complex relationship between TPC work and generative AI.
October 2024
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October 2023
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October 2021
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October 2020
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October 2019
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Abstract
Design-thinking frameworks help professionals to design solutions for complex problems. Design processes take into account the context of a problem, and among these contextual factors is place. Because place is relational, capturing dynamic relationships between other factors of design problems, it deserves special attention from stakeholders trying to tackle wicked problems. This literature review elaborates on the relationship between place and design thinking, focusing on the importance of privileging place in user-centered design processes.
April 2019
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Multicommunicator Aspirational Stress, Suggestions for Teaching and Research, and Other Insights After 10 Years of Multicommunication Research ↗
Abstract
This study offers a comprehensive review of data-based research on the practice of multicommunicating, that is, the behavior of participating in multiple, overlapping conversations. Initial research has occurred in various academic disciplines and described the phenomenon with a variety of terms. The authors begin by defining multicommunication and then identifying and comparing these various other terms. Next, they summarize past research, offer revised versions of five propositions concerning multicommunicating, and identify a new concept, multicommunicator aspirational stress. Finally, they offer suggestions for both pedagogy and future research on multicommunicating.