Journal of Business and Technical Communication

5 articles
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October 2023

  1. Tuning to Place: Using Photos to Better Understand Problems in Technical Communication Classes
    Abstract

    This article highlights the role of place in understanding problems, specifically within community-engaged projects in upper-level technical and professional communication courses. Drawing on a year-long participant-generated imagery study with students, instructors, and community partners, the authors argue that photographic research is effective in helping participants and researchers tune to place. Taking photos offers opportunities for documentation, individual interpretation, and collaborative reflection, resulting in a deeper, more nuanced sense of place. Ultimately, this article demonstrates how a greater awareness of place, cultivated through reflecting on visual evidence, enhances engagement projects and helps technical communicators address complex problems.

    doi:10.1177/10506519231179965

April 2014

  1. Communication Instruction in Landscape Architecture Courses
    Abstract

    Communication skills are an increasingly important component of college students’ education because these skills are in high demand from employers. This study provides a close examination of communication instruction in both a typical landscape architecture class and a modified one (i.e., with the addition of formalized communication instruction that is grounded in design), analyzing changes in students’ perceptions of their own communication abilities (self-efficacy). The study reveals that in the typical class, students had a decrease in self-efficacy whereas in the modified class, students had a significant increase in self-efficacy. Viewing these results through the lens of self-efficacy and situated learning provides a complex understanding of the influences on students’ experiences. For both teaching and research in communication across the curriculum, this study has implications about the importance of the nature of instruction.

    doi:10.1177/1050651913513903

April 2009

  1. The Technical Communication Research Landscape
    Abstract

    This article reports data from questionnaires assessing the day-to-day experiences that members of the technical communication field have in carrying out their research. The data revealed that most members experience at least some frustration and numerous constraints that prevent them from doing the kinds and amounts of research that they want to do and that may affect the quality of their research. In short, technical communication scholars face an array of challenges. This article presents examples of these challenges and ideas that respondents had both for lessening the challenges scholars face and for better preparing graduate students. It suggests several practical initiatives for addressing these challenges along with realistic strategies for implementing those initiatives.

    doi:10.1177/1050651908328880

January 2001

  1. The Lessons of Survivor Literature in Communicating Decisions to Downsize
    Abstract

    Many companies have entered a new era of human resources management—one based on transaction cost economics and one in which downsizing has become a permanent part of the corporate landscape. But their insistence on communicating decisions to downsize solely in economic terms is creating serious problems among employees who survive the layoffs. Disloyalty, disaffection, increased absenteeism, and even acts of sabotage are growing among workers who view downsizing as a social, not economic, issue. This article discusses the new era of human resources management and reviews survivor literature in an effort to provide guidance to companies about how to communicate downsizing, specifically, and how to communicate with the postdownsized workforce, generally.

    doi:10.1177/105065190101500103

July 1997

  1. Reading Culture
    Abstract

    A new orientation toward intercultural and international communication will demand a redefinition of the professional communicator and professional communication: Translation—understood in a broad sense—will become a crucial skill. Analyzing what is absent from contexts and messages will become just as important as editing and refining what is present in them. This article considers the process of translation in the framework of the postmodern debate about language and reality as well as the economic, cultural, and social phenomena that have transformed the communication landscape during the past 50 years.

    doi:10.1177/1050651997011003005