This article discusses our work examining asynchronous eTutoring comments and how we determined whether tutor comments on papers submitted to our writing center were effective. Drawing from the fields of writing center theory, education, and rhetoric and composition, we define effectiveness as a combination of revision and improvement factors (Faigley and Witte; Stay; Bowden). Data collected consisted of initial and subsequent drafts of student papers submitted for eTutoring sessions, including the comments a tutor made on each paper. We categorized the comments and corresponding revisions to answer the following questions: which types of comments result in the greatest number of revision changes? And, do those comments, according to our definition, align with the types of comments we find to be the most effective? We found that frequency and effectiveness were not the only factors in determining a comment’s importance. We emphasize the necessity of instruction and scaffolding in tutor comments to potentially increase their effectiveness and student understanding.

This article examines the literature on writer resistance to feedback (Elbow, Sommers, Straub) and presents the results of a study designed to examine how tutors-in-training can develop a greater understanding of that resistance. In this study, we asked students in two writing center education courses at two different schools to provide written feedback on each other’s writing and then followed up with two interviews with selected participants. The exchange invited the tutors-in-training to engage in the challenging experience faced by every writing center client: receiving feedback on their writing. Our purpose was to identify whether this exchange improved the tutors’ ability both to give feedback and to understand how to receive feedback effectively (Stone and Heen). Could engaging in an exchange with tutors-in-training from another school help them appreciate feedback as a problematic form of communication? Does the experience of receiving such feedback—and reflecting on it—influence future tutors’ thinking about their approach to tutoring others? We found that the experience enhanced tutors’ awareness of writers’ resistance to feedback and the need to tailor feedback respectfully and responsively.

Abstract The article describes the process that four writing center consultants took to design and implement an antiracist workshop at the Oklahoma State University Writing Center (OSUWC). Using antiracist pedagogy, feminist invitational rhetoric, and inclusive writing center pedagogy, this essay documents the creation of an antiracist workshop designed for writing center staff and consultants, our presentation of the workshop at the South Central Writing Centers Association conference, the revision process, and training of writing center staff at the OSUWC. Rather than outline a one-size-fits-all workshop, this article provides a framework for addressing racism with reflexive, context-based resources.