Communication Design Quarterly

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September 2024

  1. A Glimpse of Lawrence's Legacy: From "Siri Discipline" to Disciplining Artificial Intelligence
    Abstract

    Have you ever wondered how a researcher from the periphery can gain an enduring foothold in the pantheon of researchers from the center? This essay will attempt to answer that question. Halcyon Lawrence was a researcher, writer, and professor from the Global South who has made a mark on a community of technical communication scholars, writers, researchers, and professors with her widely discussed research articles dealing with the pros and cons, perils and promises, boon and bane of speech recognition tools and technology. Lawrence's research explores the thickets of speech recognition and proposes strategic and revisionary measures toward neutralizing the lopsided corpora of speech recognition software, vaporware, and artificial intelligence (AI)-powered technology. To crystalize her contributions to justice, data justice, and racial-linguistic justice, I chose a chapter, "Siri Discipline," she (2021) wrote for the book Your Computer is on Fire (Mullaney et al, 2021). My essay highlights how her ideas have gained more traction in relation to the current disruption of the AI revolution (Gopal, 2020). That disruption is often exemplified through ChatGPT, a platform that shows how Lawrence's core insight from "Siri Discipline" can have a direct bearing on normative frameworks being developed to address burgeoning challenges ushered in by the AI revolution.

    doi:10.1145/3563890.3713055

June 2024

  1. A Glimpse of Lawrence's Legacy: From "Siri Discipline" to Disciplining Artificial Intelligence
    Abstract

    Have you ever wondered how a researcher from the periphery can gain an enduring foothold in the pantheon of researchers from the center? This essay will attempt to answer that question. Halcyon Lawrence was a researcher, writer, and professor from the Global South who has made a mark on a community of technical communication scholars, writers, researchers, and professors with her widely discussed research articles dealing with the pros and cons, perils and promises, boon and bane of speech recognition tools and technology. Lawrence's research explores the thickets of speech recognition and proposes strategic and revisionary measures toward neutralizing the lopsided corpora of speech recognition software, vaporware, and artificial intelligence (AI)-powered technology. To crystalize her contributions to justice, data justice, and racial-linguistic justice, I chose a chapter, "Siri Discipline," she (2021) wrote for the book Your Computer is on Fire (Mullaney et al, 2021). My essay highlights how her ideas have gained more traction in relation to the current disruption of the AI revolution (Gopal, 2020). That disruption is often exemplified through ChatGPT, a platform that shows how Lawrence's core insight from "Siri Discipline" can have a direct bearing on normative frameworks being developed to address burgeoning challenges ushered in by the AI revolution.

    doi:10.1145/3655727.3655739

July 2023

  1. Seeking Out the Stakeholders: Building Coalitions to Address Cultural (In)equity through Arts-based, Community-engaged Research
    Abstract

    Artists are an important, but under-recognized, aspect of rural community growth. This research article details a collaborative project between a statewide arts organization and academic researchers in West Virginia designed to document the needs of under-represented artists across the state. We share our theoretical approach that meshes stakeholder and standpoint theory and our research approach that uses participatory and arts-based methods such as asset-mapping and collage-based listening sessions. Ultimately, we provide a model for others interested in research projects that explicitly prioritize coalition-building throughout a project and demonstrate how cultural (in)equity shapes multiple facets of community life.

    doi:10.1145/3592356.3592359

March 2021

  1. Review of "The science of communicating science by Craig Cormick," Cormick, C. (2019). The science of communicating science. CSIRO publishing
    Abstract

    The Science of Communicating Science by Dr. Craig Cormick is a lively introduction to the foundational principles of science communications, particularly those oriented towards the public. Dr. Craig Cormick is a well-known science communicator and former president of the Australian Science Communicators, a network of science communicators and journalists. Cormick has also written over 30 books of fiction and non-fiction---in addition to academic articles---and has worked with the Commonwealth Scientific and Industrial Research Organization (CSIRO), which incidentally also published his textbook. The Science of Communicating Science operates on the premise that science communication is a complex process requiring extensive and time-consuming interdisciplinary research. Cormick's textbook aims to simplify the learning process by distilling well over 400 sources into a compact volume so that novice science communicators may learn important skills for informing and empowering the public by telling engaging stories, fostering interdisciplinary skills, and understanding the audience.

    doi:10.1145/3437000.3437005

November 2020

  1. Implementing a transactional design model to ensure the mindful development of public-facing science communication projects
    Abstract

    This paper introduces the concept of transactional design---integrating Druschke's "transactional" model of rhetoric and science and Kinsella's model of "public expertise"---to demonstrate how technical communication and user experience (UX) designers and researchers can play an essential role in helping scientists cultivate meaningful relationships with members of the public toward the goal of making scientific content more accessible and actionable. This paper reports on the challenges that arose when a water modeling system built for experts was adapted for a public museum audience. It discusses specific issues the UX team had in contending with outdated "deficit" and "conduit" models of communication when working with scientists to adapt the system; it provides a checklist for steps that technical communication and UX designers and researchers---as those who best understand audiences and work directly with users---can champion the idea of transactional design to setup knowledge-making partnerships toward the co-construction of public-facing scientific communication projects.

    doi:10.1145/3410430.3436988

May 2017

  1. Data and lore in technical communication research
    Abstract

    As a scholar who works at the intersections of technical communication and rhetoric of science, I like to think I know a little bit about effective approaches to communicating technical information. For over a decade, I've been a happy member of a seemingly productive research discipline devoted to understanding how best to communicate scientific and technical information to clients, stakeholders, employers, funders, and the general public. I am, of course, not alone in these endeavors and my work benefits substantially from the efforts of my many colleagues in the Association for Teachers of Technical Writing and the Association for the Rhetoric of Science, Technology, and Medicine. Now, given this background, imagine my surprise when one of my colleagues forwarded me a new report from the National Academies of Sciences, Engineering, and Medicine decrying the state of science communication research in America. Indeed, I was shocked and saddened to see the report call for "building a coherent science communication research enterprise" with the obvious implication that no such enterprise currently exists (p. 74).

    doi:10.1145/3090152.3090154