Higher education research has demonstrated the positive effects of service-learning on students, with particular attention to the increased attaintment of institutional outcomes such as retention and graduation. However, traditional assessment models, focused on measuring outcomes, offer few strategies for developing a holistic understanding of service learning environments. In response, this article outlines the process of heuristic tracing, a generative assessment strategy, which can be used to make visible the experiences that can not only support students’ learning gains but also value the engagement of all service learning participants—including instructors and community partners. Heuristic tracing can help stakeholders better understand the habits, attitudes, and experiences of learning that are central to service learning pedagogy.

This article explores the dynamic practice of inviting community members to grade college students on their work in community-engaged partnerships. The authors articulate theories of writing assessment with theories of reciprocity to argue that community-based student evaluations can be a valid and ethical form of assessment, and discuss a case study in which local youth graded college students to offer eight best practices for implementing community-based assessment. As reciprocity is often underemphasized in practice, community evaluations provide a strategy for shifting power toward community members, potentially reinvigorating applications of reciprocity to make them more substantial and meaningful.

The author conducted a seven-month ethnography of literacy practices in Mexico in 2003-2004 and returned in 2013 to conduct a follow-up inquiry. This essay traces both the researcher’s disillusionment with traditional, school-based literacy programs, curricula, and assessment consortiums as practiced in many postcolonial countries, and her growing interest in what she calls “ecological literacy.” The study narrates the lives of two Mexican students’ engagements with ecological literacy to argue that literacy as tested and valued in international organizations (PISA, UNESCO, etc.) is highly overrated; indeed, it is a “literacy myth” that success in autonomous literacy has any redeeming effect on the majority of material lives in countries such as Mexico, who suffer from uneven effects of the global economy. In ecological literacy, students have opportunities for action—affordances that alter lives if perceived and utilized. The author argues for a new narrative about literacy, one that understands literacy as ecological by tracing the embodied and experienced literacies of two students, ultimately elaborating on what literacy might look like if we open ourselves to the multiple literacies of most of the world. This essay also argues that traditional literacy assessments neglect to consider how individuals use literacy to navigate an environment impacted by certain global economic policies.

We focus on the long-term impacts of service-learning pedagogy on an oft-overlooked assessment group: graduate instructors. We describe the civic engagement program we participated in as graduate student teachers, the Chicago Civic Leadership Certificate Program, and we illustrate how our early experiences with community-based pedagogies led to formative and long-term impacts on our approaches to research, teaching, and service and on our professional and personal work and identities. Based on our experiences, we offer a set of best practices that can serve as a foundation for the intentional design and assessment—both formative and summative—of forward-thinking graduate instructor objectives and outcomes.

My experiences teaching a service-learning composition class entitled Writing Women Safe that dealt with sexual violence against women point to a missing link between course content and community-based activism. Students in my all-female class wrote about and discussed the reality of rape, sometimes in the context of their own lives. However, for all the real talk about a real crime, our well-intentioned service component, the design of informational pamphlets for a rape crisis center, did not draw on students' personal resources, nor evoke a believable sense of "change agency." Greater engagement with avenues for action through writing, perhaps via the community partner's work in the local justice system, as well as deeper reflection on students' strengths and positioning, are central concerns as I revise my approach to the course. Faced with the prospect of one day implementing Writing Women Safe at my new institution, I argue that, as educators and scholars committed to community-based learning, we must develop partnerships that push all involved more deeply into honest assessment of needs, resources, and perspective.

In response to recent calls for internationalization and greater social relevance in professional communication teaching and research, this article links service-learning pedagogy with participatory action research (PAR) methods. A multi-year collaborative project in Kenya illustrates both the challenges and the positive outcomes of international partnerships, which include increased intercultural communication skills, significant contributions to the literature, invigoration of teaching and curriculum, and the development of global civic awareness among all participants. In their recommendations for faculty interested in developing similar partnerships, the authors highlight the importance of understanding the theoretical foundations of service-learning pedagogy and PAR methods, and advocate for the incorporation of exploratory site visits, pre-departure preparation for both students and faculty, critical reflection, efforts to ensure reciprocal benefits, and ongoing outcomes assessment.

Early, theoretically informed program assessment can be particularly beneficial for professional and technical writing programs that seek to incorporate and sustain service-learning approaches. This article adapts Burkean pentadic analysis for use as a form of institutional critique and illustrates the power of this method through a case study of its application at one state university. The method helps practitioners to understand and respond to the complex motives that drive service-learning programs within their local scenes as they extend their work beyond the university into the community.

Examination of the Compass Learning Community shows that service-learning, when integrated into first-year learning communities, expands each student s ability to determine a college major in an informed manner. The combination of a first-year writing course linked with an academic course in career discovery provided students with a variety of opportunities for experiential learning about ways of understanding work as well as structured opportunities to reflect on their experiences. Students were enabled to think critically about their strengths, predispositions and values and to consider the implications of their self-discovery for college major and career choices. In the Compass program, service-learning provided the crucial experiential link in students critical assessment of their place in the college community and the community at large.