This article discusses findings from semi-structured interviews with writing consultants about their affective experiences working across three different consulting modalities: in person, asynchronous, and synchronous. This study offers affect as a lens for understanding consultants’ responses to and strategies for consulting in multiple modalities and argues that by attending to affect, emotion, and disposition in consulting we can better support our consultants when they’re consulting in different modalities.

This mixed-methods study sought to better understand how confidence in writing and race interact as factors within writing centers. Students utilizing our writing center were asked to provide data about racial identity and writing confidence both when registering with the writing center and when completing postsession surveys. From this data, we interviewed a racially representative pool of respondents to better understand their definitions of confidence and the identity factors that have shaped their confidence in writing. Our survey data showed that students’ confidence increased significantly as a result of a writing center session, replicating previous writing center research. Furthermore, we found that improvements in confidence were consistent across racial identities, with students from different racial backgrounds reporting comparable gains. Our qualitative interview results revealed how students struggle with both identity-and non-identity- based factors that lower their confidence in academic writing. Results offer a more nuanced picture of how student identity impacts writing confidence both within and outside the writing center.

This study sought to determine the impact writing center consultations have on student writing self-efficacy and to illuminate effective consultant strategies for fostering student writing confidence. As part of a multimethods study, a survey was administered for students to reflect upon and to assess their feelings of writing self-efficacy by describing experiences in writing center consultations. Selected respondents were asked to elaborate on the strategies used by their peer consultant(s) in an optional open-ended interview. Findings suggest that writing center consultations help increase writing self-efficacy. The effective consultant strategies described by study participants are synthesized into an overarching consultant framework of empathy-based tutoring, which includes four key consultant moves that work to foster writing self-efficacy: listening, translating, advising, and motivating. Results from this study have implications for further consultant training and/or professional development programs and reaffirm the value writing centers bring to student writing growth.

In this exploratory study, we took as our point of departure Lori Salem’s (2016) call to investigate the factors that affect students’ decisions to visit the writing center. Rather than exploring student decision-making through a sociological lens, as Salem does, we drew on insights from social psychology to understand students’ motivations. We explored two self-theories drawn from social psychology that are associated with students’ academic achievement and with students’ help-seeking: (1) implicit beliefs about intelligence or “mindsets”; and (2) sense of belonging. Using questions from previously validated scales, we measured first-year students’ mindsets and sense of belonging and tested the relationships between these self-theories and students’ visits to the writing center. We found correlations between students’ mindsets and their willingness to seek support, but the relationships differed between minoritized students and comparison students. Although the numbers are modest, we noted a difference in the relationship between sense of belonging and writing center visits for minoritized students. Our study suggests areas for future research, which has the potential to change the way that writing centers conduct outreach to students and has possible implications both for our marketing efforts and tutor training.

Writing center scholars have long debated whether writers are best served by “generalist” tutors trained in writing center pedagogy or “specialist” tutors with insider knowledge about a course’s content or discipline-specific discourse conventions. A potential compromise that has emerged is training tutors in the purposes and features of specific genres. The writing center literature showcases many different approaches to genre training. However, little empirical research, if any, has explored how tutors’ genre knowledge affects session outcomes. The present study used a mixed-methods approach to compare session outcomes for students who worked with generalist and genre-trained tutors. We analyzed pre-consultation and revised literature review drafts to determine whether students who worked with tutors trained in the genre of literature reviews improved their drafts more or revised their drafts differently than students who worked with generalist tutors. Additionally, we performed a qualitative analysis of student reflections about their writing processes to explore how tutor training impacts students’ impressions of their consultations. Findings indicated that students who worked with genre-trained tutors revised their drafts more substantively than did students who worked with generalist tutors. Moreover, students who worked with genre-trained tutors left with notably better and richer impressions of their consultations.

Writing center scholarship often highlights the ways in which their distinctive, less directive, nongraded, and individualized instruction can make them distinctive social and pedagogical spaces. There is a simultaneous argument, however, that writing centers are often institutionally vulnerable and may be unable to engage in or promote such differences within the larger college or university. Yet, despite their size and possible vulnerability, the daily practices and institutional positioning of writing centers can help change conversations and work toward a different vision, political approach, and institutional presence. Drawing on Victor Friedman’s concept of “enclaves of different practice” and Brian Massumi’s theories of affect, this article explores how writing centers can adopt a theory of institutional change grounded in social fields and relationships. If, as Friedman advocates, institutions can be changed from the “inside out” through attention to empowering relationships and reconfiguring social fields, writing centers can adopt dispositions and practices to create the environments from which futures can emerge that sustain their values. The article provides brief examples of how a writing center can explicitly frame and promote pedagogical and participatory values to work toward larger institutional and political change.

This article presents findings from an IRB-approved study about tutors’ online information on writing center websites, scheduling systems, and social media. The study used surveys to investigate students’ responses to tutors’ online information and focus groups to investigate tutors’ rationale for the information they shared. While many researchers have studied how writing centers are presented online, little research considers how tutors are represented. The authors argue that such representation merits attention, as tutor profiles can affect students’ comfort with the writing center staff and their microdecisions about who to see and how to interact with them (Salem, 2016). The authors share advice for making decisions about how tutors are presented online and for using the process of creating meet the staff and similar pages to study and improve their centers.

Writing consultants regularly perform emotional labor. They suppress or express emotions to welcome clients and invoke enthusiasm to cultivate writers’ confidence. Because emotional labor performs these crucial functions, it merits focused attention in writing center studies. However, while research has considered the emotional needs that writers bring, scholars have not yet sufficiently examined the affective engagements that consultations require of writing consultants. The first section of this article presents a case for treating affective dimensions of tutoring as labor. The second section analyzes five tutor-training manuals using the Specific Affect Coding System (SPAFF) to identify references to emotion and affect in the texts. This analysis shows that these tutor training manuals offer limited or indirect discussions of emotional labor and neglect the fact that relational work is just as much a practiced skill as cognitive work. The final section offers implications and proposes ways these manuals could start more robust discussions of emotional labor to further writing center goals of creating supportive, collaborative environments. By teaching and valuing the emotional labor of tutors, writing centers can become more inclusive places and mitigate factors that lead to burnout.

First-generation college students (FGCS) are a growing student population in the United States. Because of the barriers they face, these students are more likely to drop out or fall behind than are their multigenerational peers. This article presents the results of a case study on FGCS and their use of the writing center conducted at a midsized, southeastern, public university. The study analyzed the WCOnline appointment and consultation report forms of self-identified FGCS and multigeneration college students (MGCS) who used the writing center in order to learn more about the needs, perceptions, and experiences of FGCS as writers. Results indicate FGCS' appointments cover more ground, use more directive approaches, are more likely to include negative language and emotional affect, and focus on global concerns and genre/rhetorical knowledge at more frequent rates than do MGCS' appointments. Based on results, recommendations for improving writing support for FGCS and further research are made.

In the wake of research showing failures in transfer of writing skills, the question of how to help students see how their learning goes beyond individual learning experiences has become a pressing concern in composition.In addressing this concern, scholars have primarily focused on improving our classroom pedagogy so that we are teaching for transfer.However, with the finding that transfer often needs to be cued and guided in order to be successful, we need to begin focusing on writing centers as crucial spaces for the facilitation of students' understanding of the transportability of writing-related knowledge.This article presents findings from a study that examines the effects of teaching writing center tutors about transfer theory.Findings suggest that educating writing center tutors about transfer theory can positively affect their ability to facilitate the transfer of writing-related knowledge.

Examining 200 word choice errors from Chinese students' drafts submitted to a writing center's online asynchronous tutoring program, the present study demonstrates that second language writers need help with word choice. Word choice problems, a natural part of second language learning, can negatively affect rhetorical effectiveness and readers' comprehension and evaluation. The study showed that 11% of online tutors' marginal comments related to word choice problems, among which 18% were due to translation. (Other error types were Wrong Context, Synform, Idiomaticity, Precision, and Register.) Direct corrections were the most common type of tutor comments -35%. (Other comment types were Explanation, Options, and Questions.) These numbers show that word choice errors are indeed critical, that even experienced writers rely on their first language, and tutors need more knowledge about word choice issues and how to provide instruction and feedback on them.