Writing Center Journal 2020 web Open Access

The Emotional Sponge: Perceived Reasons for Emotionally Laborious Sessions and Coping Strategies of Peer Writing Tutors

Hohjin Im ; Jianmin Shao ; Chuansheng Chen

Abstract

While writing center scholarship acknowledges tutoring is an emotional endeavor, there has been little attention given to how tutors respond to the stressful facets of their role. In this study, peer writing tutors were surveyed about their engagement in emotional labor and work-related stress in three areas: (a) perceived reasons for emotionally laborious sessions; (b) emotions felt; and (c) strategies employed for emotion regulation and coping with stress. Thematic analysis of responses indicated the perceived reasons included issues in (a) session expectations, (b) tutor-writer dynamics, and (c) emotion regulation. Tutors generally reported more negative emotions than positive ones. However, a majority of tutors reported engaging in adaptive active and internal coping strategies to manage their work-related stressors. A select few tutors reported engaging in maladaptive coping strategies alongside adaptive ones. While results reflect a positive outlook for tutors' abilities to manage their stress, results indicate engagement in emotional labor is a regular task for tutors. Writing centers may benefit from considering stress management as a part of their tutor-training programs to maintain and promote well-being. Practical implications and possible avenues for stress interventions are given.

Journal
Writing Center Journal
Published
2020
DOI
10.7771/2832-9414.1925
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Topics
writing centers peer tutoring qualitative research
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