IEEE Transactions on Professional Communication Jun 2013

Introduction to the Special Section: Designing a Better User Experience for Self-Service Systems

T. van der Geest ; J. Ramey ; S. Rosenbaum ; L. van Velsen

Abstract

For this special section, we have selected three papers that approach the design of the user experience of self-service systems in an integrated way and show the readership of this journal what methods and techniques can be used in this type of design process. These three papers together give us an in-depth and broad introduction to the challenges of designing for the user experience of self-service systems, while providing us with some exemplary solutions.

Journal
IEEE Transactions on Professional Communication
Published
2013-06-01
DOI
10.1109/tpc.2013.2258731
CompPile
Open Access
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