IEEE Transactions on Professional Communication Jun 1992

Online scenario-based task help

S.-R. Jackson ; J. Cherry University of Toronto ; B. Fryer

Abstract

The authors describe scenario-based task help, a design approach for online task help that attempts to assist new users in accomplishing useful work quickly and to provide quick-reference task information for users familiar with a product. The main idea of this approach is to understand the user's goals and associated tasks, to construct scenarios reflecting these tasks, and then to map the tasks to user interactions with a product. The authors describe this approach and a prototype that demonstrates the approach.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">></ETX>

Journal
IEEE Transactions on Professional Communication
Published
1992-06-01
DOI
10.1109/47.144869
CompPile
Open Access
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References (9) · 1 in this index

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