Handling a hostile audience-with your eyes

Abstract

The author suggests a method for turning confrontation between a speaker and a hostile audience into engagement of common concerns. It involves effective use of eye contact as well as vocabulary related to the audience's perceptive style.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">&gt;</ETX>

Journal
IEEE Transactions on Professional Communication
Published
1989-03-01
DOI
10.1109/47.21858
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  1. 10.1037/h0024648