Managing professional relationships: Communication skills

Abstract

Persuasion is the art of being heard effectively. It is important that the manner of communication does not distract attention from the content. The personal communication styles of both participants in a dialog can be analyzed in common terms as a practical approach to an effective communication strategy. The personality characteristics used are intuition, thinking, feeling, and sensation. Discussion of these descriptors creates awareness of negative interactions which can be overcome by conscious style modification.

Journal
IEEE Transactions on Professional Communication
Published
1978-06-01
DOI
10.1109/tpc.1978.6591715
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