Communication Design Quarterly Mar 2017

Review of "Mapping Experiences: A Guide to Creating Value through Journeys, Blueprints, and Diagrams by Kalbach, J.," Sebastopol, CA: O'Reilly Media (2016)

Dave Jones
Journal
Communication Design Quarterly
Published
2017-03-22
DOI
10.1145/3068755.3068761
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  1. Beyer H. & Holtzblatt K. (1998). Contextual design: Defining customer-centered systems. San Diego CA: Academi…
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  2. Young I. (2008). Mental models. Brooklyn NY: Rosenfeld Media. Young I. (2008). Mental models. Brooklyn NY: R…
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