Communication Design Quarterly Mar 2017 Open Access

Review of "Mapping Experiences: A Guide to Creating Value through Journeys, Blueprints, and Diagrams by Kalbach, J.," Sebastopol, CA: O'Reilly Media (2016)

Dave Jones

Abstract

research-article Share on Review of "Mapping Experiences: A Guide to Creating Value through Journeys, Blueprints, and Diagrams by Kalbach, J.," Sebastopol, CA: O'Reilly Media (2016) Author: Dave Jones Sundog SundogView Profile Authors Info & Claims Communication Design QuarterlyVolume 4Issue 2bJune 2016 pp 44–48https://doi.org/10.1145/3068755.3068761Published:22 March 2017Publication History 0citation308DownloadsMetricsTotal Citations0Total Downloads308Last 12 Months41Last 6 weeks3 Get Citation AlertsNew Citation Alert added!This alert has been successfully added and will be sent to:You will be notified whenever a record that you have chosen has been cited.To manage your alert preferences, click on the button below.Manage my AlertsNew Citation Alert!Please log in to your account Save to BinderSave to BinderCreate a New BinderNameCancelCreateExport CitationPublisher SiteGet Access

Journal
Communication Design Quarterly
Published
2017-03-22
DOI
10.1145/3068755.3068761
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References (4)

  1. Beyer H. & Holtzblatt K. (1998). Contextual design: Defining customer-centered systems. San Diego CA: Academi…
     ↗
  2. Kuniavsky M. (2012). Observing the user experience: A practitioner's guide to user research 2nd ed. San Franc…
  3. Portigal S. (2013). Interviewing users. Brooklyn NY: Rosenfeld Media. Portigal S. (2013). Interviewing users…
  4. Young I. (2008). Mental models. Brooklyn NY: Rosenfeld Media. Young I. (2008). Mental models. Brooklyn NY: R…
     ↗
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