Building better help

Communication Design Quarterly Feb 2014

Tao Zhang ; Ilana R. Barnes ; Marlen Promann

Abstract

The goal of this study is to examine the effect of user help seeking characteristics on their perception of library help design principles, formats and tools. Structural equation modeling (SEM) of a questionnaire survey results showed a number of significant regression relationships. Analysis of open-ended survey questions revealed existing user behaviors such as preferred help formats and gave insights into the likelihood of using a help system.

Journal: Communication Design Quarterly
Published: 2014-02-01
DOI: 10.1145/2597469.2597473
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Topics: multimodality

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10.1016/j.chb.2005.01.007

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10.1006/ijhc.1009

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