Information and communication technology (ICT) studies have a wide scope of application, particularly in their attention to the communicative interaction among human beings above and beyond man–machine interaction. The topic of human communication and culture for ICT is a timely one. While studies to date have focused largely on the technical communication aspects of ICT, this special issue proposes to innovate in its emphasis on the impact of the interaction of professional culture, rather than national or corporate, and new media on communication, with particular attention to economic ICT.

With the development of new technologies, and particularly information and communication technologies (ICTs), teams have evolved to encompass new forms of interaction and collaboration. By focusing on the communicative dimensions of global virtual teams, this paper demonstrates that e-collaboration is more than a technological substitution for traditional face-to face collaboration. It places special emphasis on the importance of structuring activities for balancing electronic communication during e-collaboration (i.e., videoconference, email, chat session, distributed use of group support system) to bridge cultural and stereotypical gaps, to increase profitable role repartition between the participants, and to prevent and solve conflicts. During the past four years, the authors have developed a project involving hundreds of participants from different national cultures working together for six weeks on a specific project. In this paper, we present our experiences and draw conclusions, giving special attention to the structure of the electronic communication required to support efficient virtual teaming in education and industry.

The impact of differing national and professional cultural backgrounds is a salient issue that interacts with technological support of distributed teams. As we prepare for the world of the future it becomes imperative that we give students the experience of working in multicultural distributed teams. In order to gain experience in this area, a project between ten teams of students from the City University of Hong Kong and the Eindhoven University of Technology in The Netherlands was initiated. A variety of group support technologies, primarily Group Systems, were used to service the teams as they learned to work together. This paper documents experiences from the Hong Kong-Netherlands project. Eight out of ten student teams successfully concluded a seven-week exercise resulting in an integrated report related to software engineering. Data collected on the process are reported and discussed. Those student teams who succeeded were found to be particularly attuned and accommodating to aspects of national and professional culture.