Tutoring represents a necessary service for students enrolled in open-admission institutions such as our regional campus which serves a diverse group of students, many of them in developmental writing courses. As the COVID-19 pandemic caused many universities to transition to fully remote instruction in March 2020, academic services were also asked to find innovative ways to assist these students remotely. For two English tutors, this meant improving the existing OWL, while also implementing a remote synchronous option to help students with their writing. The article reports on the two tutors’ efforts as they prepared for fall 2020 and on the multiple challenges they faced throughout the fall 2020 and spring 2021 semesters. As their end-of-semester reflections show, the campus took a while to respond to the new remote Learning Center offerings, and some offerings were more popular than others. The two tutors attempted to establish a new remote normal while also trying to balance their personal and professional lives. Working from home, however, left them feeling drained as technology limited them during synchronous sessions, and their Learning Center duties began to take precedence over their education and personal lives, impacting their mental well-being. The only positive aspect of the experience came from their collaboration, as the bond they had built from sharing the Learning Center space for years provided them with the strength needed to fulfill their duties. As the campus contemplates the move back to in-person instruction, the two tutors must now consider what their duties will be in fall 2021. Keywords : COVID-19 pandemic, remote synchronous tutoring, work-life balance, burnout