Eric J. York

2 articles
Clarkson University ORCID: 0000-0002-9779-7487
  1. Failing machines: Applied rhetorics for scalability, continuity, and sustainability of digital projects in the humanities
    doi:10.1016/j.compcom.2025.102935
  2. Can Artificial Intelligence Robots Write Effective Instructions?
    Abstract

    The authors analyze the ability of ChatGPT to generate effective instructions for a consequential task: taking a COVID-19 test. They compare the output from a commercial prompt for generating these instructions to those provided by the test manufacturer. They also analyze the input, the prompt itself, to address prompt-engineering issues. The results show that although the output from ChatGPT exhibits certain conventions for documentation, the human-authored instructions from the manufacturer are superior in most ways. The authors conclude that when it comes to creating high-quality, consequential instructions, ChatGPT might be better seen as a collaborator than a competitor with human technical communicators.

    doi:10.1177/10506519241239641