Part 1 Preliminaries of Business Reports Chapter 1 Orientation to Business Reports Part 2 Writing the Report Chapter 2 Techniques of Readable Writing Chapter 3 Qualities of Effective Report Writing Chapter 4 Techniques of Cross-Cultural Communication Part 3: Problem Analysis and Research Chapter 5 Determining the Problem and Planning the Investigation Chapter 6 Collecting Information: Library Research Chapter 7 Collecting Information: Primary Research Part 4 Structure of Reports Chapter 8 Organizing Information and Constructing the Outline Chapter 9 Interpreting Information Chapter 10 Constructing the Formal Report Chapter 11 Constructing Short and Special Reports Part 5 Mechanics of Report Construction Chapter 12 Physical Presentation of Reports Chapter 13 Documentation and the Bibliography Chapter 14 Graphic Aids for Reports Chapter 15 Correctness of Communication in Report Writing Part 6 Oral Reporting Chapter 16 Communicating through Oral Reports Appendix A Report Problems Appendix B A Grading Checklist for Reports Appendix C Statistical Techniques for Determining Sample Size and Reliability Appendix D Communication Process and Communication Theory

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