Discusses how psychoanalyst D.W. Winnicott’s framework of “potential space” can help teachers deal with students’ emotional response to literature. Describes creating the right classroom environment and outlines teaching strategies to counteract either a too literal or a too emotional reading of a text, reducing anxiety and helping students consider multiple meanings and viewpoints.

The use of an automated text database by a business development staff and proposal writers for locating and organizing information is examined. The capabilities of an automated information retrieval system containing a text database are discussed. Types of searches are described, and a sample search is given. Benefits and pitfalls of this approach are considered. Applications to other marketing efforts are noted.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">&gt;</ETX>

Failure as a listener can often be attributed to mind wandering. Nine common contributing factors are identified. Counter-measures depend on a positive approach: keeping an open mind, listening for ideas, resisting distractions, and controlling emotional reactions.