This article compares ten English composition courses - six taught with traditional methodologies and four incorporating service-learning. Four instructors, each of whom taught both the traditional and service-learning versions of the composition courses, and one hundred twenty-eight students were involved in the study. The authors demonstrate that service-learning improves students’ attitudes toward civic engagement and social responsibility, sense of personal efficacy, and understanding of the complexity of social issues while enabling students to meet traditional standards for proficiency in the composition course.

The card-sort technique and cluster analysis were used for determining an effective organization for a help menu in Unix EMACS. Similarity data were gathered for with a card-sorting task using EMACS commands, and a hierarchical cluster analysis of the data was performed. The results indicate that differences among novices, intermediates, and experts appear with computer-based concepts such as windows and buffers, but that the sorts are more similar than they are different. It is argued that cluster analysis may aid designers in determining a functional organization, but that in the domain of this study, this organization may not help users bridge the mapping from real world tasks to computer tasks.< <ETX xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">></ETX>