This article examines a multi-year study of a client-based, critical service-learning project embedded in a Professional Writing course at a Jesuit Catholic university. Drawing on surveys and interviews with students across six course sections, the study explores how students perceived service learning, which aspects of the project most shaped their learning, and how the university's mission informed their understanding of service and professionalism. Findings reveal that while students often entered the course with conventional assumptions about service as charity and professionalism as formality, many came to adopt a more relational, justice-oriented view of professional communication. By engaging with real clients—many of whom face structural inequities—students encountered the human realities behind workplace writing and began to see professionalism as a flexible, context-responsive ethic grounded in care and reciprocity. This article proposes the concept of justice-oriented professionalism as a reimagined model for technical and professional communication, one aligned with critical pedagogy, social justice, and relational responsiveness.

This article examines the ongoing development of +POOL, a recreational pool, filtration system, and floating laboratory, to better understand the rhetorical work involved in civic entrepreneurship. The authors consider how the overall development of +POOL as an entrepreneurial venture might help expand the inventive possibilities for civic entrepreneurs coming to grips with wicked problems today. The study offers a look into the rhetorical work of civic entrepreneurship by examining the way +POOL develops a hybrid solution, which recognizes and foregrounds the notion that wicked problems, such as the pollution of the East River, can never be fully understood or known at any one moment. Hybrid solutions, then, offer stable outcomes for civic entrepreneurial ventures that are dynamic enough to continually adapt to the shifting and evolving contours of a wicked problem.