This article reports on a qualitative study of strategies and competencies used by technical communication and translation students to address challenges inherent in global virtual team collaboration. The study involved students from three universities collaborating in virtual teams to write and translate instructional documents. Qualitative content analysis of students’ reflective blogs and team transcripts was used to examine their experiences while collaborating. Students faced challenges related to communication, leadership, and technology, and developed various strategies to address those challenges. Although the students did not face cultural challenges, they reported increased awareness of cultural issues. Students also reported that the project helped them better understand the workplace and define career goals.

The authors of this book have brought together their expertise in international relations and technical communication, respectively, and produced a fresh and topical treatment of intercultural communication from an interdisciplinary perspective. The book aims to enhance the reader's basic stance as a culturally aware person and his/her ability to act mindfully in intercultural encounters. The book is divided into four parts: an introduction of the central concepts and key theories of intercultural communication; an explanation of the four different approaches to the study of intercultural and international communication: the social science approach, the interpretative approach, the critical approach, and the dialectical approach; a discussion of the various processes and technologies related to intercultural and international communication; and finally, a discussion of the ethical dimensions related to culture. The book is highly rich in detail, and the work is an invaluable source of information for the reader who is looking for a holistic picture of intercultural and international communication on a global level. On the other hand, its wide scope does not permit a more in-depth treatment of many issues, such as linguistics or translation. There is a fair degree of repetition in the book, which makes skimming and browsing through the book easy, but which might cause some frustration for the chronological reader. However, for classroom purposes, the book is ideal as it offers numerous theoretical viewpoints.

The self-service nature of today's society means that technical communicators are needed more than ever before since users may find themselves struggling to make sense of online documentation with minimal support from the institutions that provide it. Certain demographics within the user population (older adults, disabled persons, non-native speakers) may face serious challenges when trying to use self-service documentation. Technical communication educators should prepare students to function as user advocates for members of these groups. Technical communication students need a thorough understanding of the challenges that may interfere with an audience's ability to use websites and other online documentation. This article suggests ways to help students gain this understanding through course content and by structuring service-learning and virtual team projects in which students can put their newly-developed understanding into practice.

Global virtual teams provide numerous benefits for corporations employing virtual organizational forms and for individual teams and team members. However, virtual collaboration also presents some well-recognized challenges. A growing body of research has examined the process of virtual teaming and the challenges inherent in that process. This study seeks to address some of the gaps in the existing literature. Specifically, it examines leadership roles, socioemotional communication strategies, and the use of technology to establish relational links among team members. The study focuses on virtual-team collaboration among technical communication students at the University of Limerick, Limerick, Ireland, and at the University of Central Florida, Orlando, Florida.

Today many students learn how to use desktop programs such as PageMaker and Ventura in technical communication courses; however, few of those students are also learning the principles of graphic design underlying the production of mechanicals. The ability to use a desktop publishing program does not necessarily guarantee the ability to produce well-designed and effective documents. In fact, the growing use of desktop publishing software has led to a proliferation of documents that violate all the rules of good design. This article describes a technical publications course in which students gain a better understanding of the principles of design and layout by using mechanical paste up techniques. When required to use mechanical paste up in addition to desktop publishing software, students acquired a more thorough understanding of grids and white space as well as a greater confidence in their abilities to do page design.

Technical writing programs housed in geographically isolated universities face great challenges in regard to getting students career‐related work experience. A course in desktop publishing can provide students at rural schools with experience equivalent to internships. In the desktop publishing course I taught at Murray State University, in addition to learning principles of layout and design, students faced many challenges like those that will confront them in the workplace. They worked on projects that entailed real financial constraints and deadlines; they were required to modify their work after receiving reviews from several different individuals. In addition to providing students with experience, the course provided benefits to the university in terms of services and public relations.