Kristin Pickering presents a valuable case study that focuses on how professional communicators and researchers make sense of the narratives and values between stakeholders who may be at odds with each other. This is especially important in land usage and environmental protection cases like the Grey Cliffs, where the practices of private citizens and government regulated organizations conflict. Through Pickering's well-structured case study, she shares a fascinating web of documentation practices, discourse expectations, and community narratives and how they affect the communication practices between organizations and communities.