Climate surveys are an important part of an organizational communication program. They facilitate upward communication and provide an opportunity for meaningful change. Although many questionnaires are commercially available, managers in small organizations can seldom afford them—or even know where to get them. This article describes the conduct of a climate survey and provides a questionnaire for the readers' use.

Government writing has often been called gobbledygook—vague, windy, and pretentious prose thrust on unwilling readers [1]. Nowhere, it seems would a writing course hold such rich promise as in a state or a federal agency. While many of these programs have been conducted [2], there is little in print on designing them or on dealing with the management or course development problems unique to them.1 This case study will document the effort to design and conduct such an in-house writing program. It will provide resource materials and strategies for those who, in the future, will be faced with developing and delivering such courses.