Data Justice and the Right to the City consists of a set of case studies each exploring the intersections between urban governance and datafication. This volume, edited by Morgan Currie, Jeremy Knox, and Callum McGregor, situates itself within the critical discourse on how data-driven technologies reshape urban spaces, impacting notions of citizenship, justice, and democracy. Each chapter draws inspiration from Henri Lefebvre's concept of the Right to the City (RTTC) theory by integrating data justice as a complementary framework to address the political ramifications of datafication in urban contexts. RTTC emphasizes participatory parity in urban space by developing spaces and data systems that enable all residents, regardless of their economic status, cultural background, or political power, to have an equal say in how their cities are designed and managed.

Rethinking UX requires mapping trends in empirical research to find out how the field has developed. This study addresses that need by analyzing over 400 academic empirical studies published between 2000--2016. Our research questions are, "How have the artifacts, analysis, and methods of UX research changed since the year 2000?" and "Do scholars use research questions and hypotheses to ground their research in UX?" Our research found that services, websites, and imagined objects/prototypes were among the most frequently studied artifacts, while usability studies, surveys, and interviews were the most commonly used methods. We found a significant increase in quantitative and mixed methods studies since 2010. This study showed that only 1 out of every 5 publications employed research questions to guide inquiry. We hope that these findings help UX as a field more accurately and broadly conceive of its identity with clear standards for evaluating existing research and rethinking future research opportunities as a discipline.

As the healthcare system in the United States becomes more complex, so does the information needed for administrators and clinicians to keep apprised of new regulatory and systemic changes. In this article, I use a review and analysis of an online resource project to identify effective practices to educate and support healthcare safety net organizations, or those clinics that serve low-income populations. The project team consisted primarily of healthcare researchers who used a systematic review of the scholarly literature to develop online systems for transmitting information about healthcare payment and service delivery reform to those serving low income populations. As the technical communicator working on this project, the author advocated incorporating concepts of user research and user-centered design to the project team. This research included a survey of provider-users. The analysis of this project revealed that, in the health and medical community, evidence-based medicine and the genre of systematic literature review may be privileged such that provider-user needs for information seeking are not taken into account when designing online communication based on these reviews. Communication designers may need to work with and adapt the work of translation science and knowledge-to-action to develop more user-centered online content for provider education.

The ubiquity of social media for professional and personal purposes has proven both an asset to scholars in writing studies (broadly conceived) and, in some cases, a cause for concern. Recent news events suggest that institutional decision-making surrounding social media is reactionary, severe, and steeped in discussions of "risky behaviors." These events (and others) result in anxiety surrounding social media use among individuals and organizations. In this article, we respond to these concerns with an empirical, mixed methods pilot study that investigates the ways new and emergent scholars might mitigate potential problems associated with social media use. The article presents preliminary findings that destabilize rule-based approaches and introduce uncertainties and vulnerabilities that accompany social media use.

Technical support, a traditional practice of technical communication, is rapidly changing due to the ubiquitous use of digital technologies (Spinuzzi, 2007). In fact, many technology companies now have dedicated Twitter accounts specifically for providing technical support to end users. In response to this changing technical support landscape, we conducted an empirical study of Twitter-based interactions among six companies and their customers in order to examine the nature of the emerging technical support genre on Twitter. Among other findings, we discovered technical support was widely sought among the customers of the companies studied (Comcast, Verizon, AT&T, Samsung, Hewlett Packard, and Dell) with nearly 200,000 tweets recorded in just a 38-day timespan. We also found a majority of individuals used Twitter to complain about a brand as opposed to seeking support for a specific technical problem. In our entry, we discuss the implications of these and other findings for technical communication practitioners and researchers who design for technical documentation in social media contexts.