Designing online resources for safety net healthcare providers

Communication Design Quarterly Mar 2017

Designing online resources for safety net healthcare providers

Dawn Opel

Abstract

As the healthcare system in the United States becomes more complex, so does the information needed for administrators and clinicians to keep apprised of new regulatory and systemic changes. In this article, I use a review and analysis of an online resource project to identify effective practices to educate and support healthcare safety net organizations, or those clinics that serve low-income populations. The project team consisted primarily of healthcare researchers who used a systematic review of the scholarly literature to develop online systems for transmitting information about healthcare payment and service delivery reform to those serving low income populations. As the technical communicator working on this project, the author advocated incorporating concepts of user research and user-centered design to the project team. This research included a survey of provider-users. The analysis of this project revealed that, in the health and medical community, evidence-based medicine and the genre of systematic literature review may be privileged such that provider-user needs for information seeking are not taken into account when designing online communication based on these reviews. Communication designers may need to work with and adapt the work of translation science and knowledge-to-action to develop more user-centered online content for provider education.

Journal: Communication Design Quarterly
Published: 2017-03-27
DOI: 10.1145/3071078.3071084
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Topics: multimodality

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