We use a continuous improvement model to evaluate an information design assignment by analyzing 120 student drafts and finals alongside instructor feedback. Using data from across sections ( N = 118), we illustrate a process focused on improving student learning that other technical and professional communication program administrators and faculty can follow, while also offering insights into ways programs can assist a contingent labor force with improving pedagogical practice. This study provides insights into assignment design through data-driven evidence and reflective work that is necessary to help continuously improve a service course and to assist students in meeting learning outcomes.

Using the technical and professional communication service course as the site for research, and student learning outcomes (SLOs) as the specific focus, we gathered, coded, and analyzed 503 SLOs from 93 institutions. Our results show the top outcomes are rhetoric, genre, writing, design, and collaboration. We discuss these outcomes and then we offer programmatic implications drawn from the data that encourage technical and professional communication program administrators and faculty to use common SLOs, to improve outcome development, and to reconsider the purpose of the service course for students.

This article considers how issues of power and legitimacy in technical communication are connected to clearly defining what a technical communicator does. An articulation of what technical communicators do can grant the field power in presenting a united front to employers with respect to the value technical communicators bring to the workplace. So as to leverage the power and legitimacy associated with articulating what technical communicators do, this article reviews and revises the Bureau of Labor Statistics Occupational Outlook Handbook (OOH)’s definition of technical communicator. To effectively revise the OOH’s definition, this article reviews academic and practitioner scholarship in technical communication and the administration of technical and professional writing programs. It demonstrates that concerns about practical skills, conceptual skills, and flexibility are related to legitimacy and power. These concerns can be used as criteria to evaluate and revise the OOH’s definition of technical communicator. In closing, the article discusses the benefits associated with the revised definition and how these benefits are related to issues of power and legitimacy in the field.

Teachers often test course materials by using them in class. Usability testing provides an alternative: teachers receive student feedback and revise materials before teaching a class. Case studies based on interviews and observations with two teaching assistants who usability tested materials before teaching introductory technical writing demonstrate how usability testing can make novice teachers more confident about and help them predict student experiences with their assignments. By helping to train teachers, usability testing can also help better serve students.

If you wish to start an undergraduate professional and technical writing program at a small liberal arts college, you will find good arguments for your project in the educational writings of Sir Francis Bacon. Unlike other Renaissance Humanists, Bacon located the New Learning (what we now call the humanities) within the related contexts of scientific discovery and invention and professional training and development. His treatise, The Advancement of Learning, proposes to draw knowledge from and apply knowledge to the natural and social world. Bacon's curricular ideas can benefit emerging PTW programs in the humanities in three ways: They make a convincing apologia for most English departments and writing programs, wed humanistic education to public service, and provide a rich but practical theoretical framework for program development and administration.

In partial answer to the many questions that have been raised about the definition and location of technical writing programs, a random sample of full-time teachers of professional writing was conducted. The results indicate that those located in English departments do not receive the respect and support they need. Those located in other departments are significantly more satisfied. Some strategies for improving the situation are suggested.

The location, extent, and focus of technical writing programs at Canadian colleges and universities is largely unknown, as least in a systematic way. This article reports the results of one survey of English-language programs. These programs are identified and representative ones are described in more detail. In the light of these findings, we discuss the need for more programs and the focus of these programs.

The results of our recent survey of the membership of the Association of Teachers of Technical Writing, Associated Writing Programs, and the Council of Writing Program Administration indicate the relative health of undergraduate writing programs (major, concentration, or certificate programs, not service courses) in American four-year universities and colleges. During the past five years there has been a significant increase in the number of undergraduate writing programs, including technical and professional writing. But responses to our survey also suggest that while undergraduate technical and professional writing programs comprise the second largest group of programs (behind creative writing) they are not increasing as rapidly as a new kind of undergraduate writing program—a broad-based program that students can complete by taking a wide range of creative writing, composition, journalism, and technical and professional writing courses. The future seems unclear for traditional undergraduate technical and professional writing programs, and faculties need to examine their options in designing or redesigning their programs.

Technical writing will become increasingly important to the nation's engineering interests in the 21st century. To meet a national agenda of competitiveness, writing program administrators must build courses and programs that are sensitive to unique institutional perceptions about writing. By means of a quantitative and qualitative methodology, the present study describes the perceptions of technical writing held by department heads at a technological university. Using a combined survey method and structured interview process, we investigate how department chairs felt about the contents, instruction, and assessment of a technical writing course. We also investigate perceptions about writing products and processes. Based on our experiences with the survey, we call for writing program administrators to study the institutional context for courses and programs in technical writing.

In spite of the recent proliferation of technical writing programs, textbooks, and professional associations, quantitative information on the people and work involved in technical writing is scant. This article reports the responses of 122 technical writers in the San Diego area to a questionnaire asking them about the tasks they perform, documents they produce, skills they consider significant, audiences they write to, working conditions, types of companies they work for, and education and training. The pilot survey also identified other demographic information such as salary and length of service as technical writers and in their present position.

Proponents of computerized text-analysis (CTA) systems like Bell Laboratories' Writer's Workbench contend that the computer's analysis of a text's surface features can help students become better writers and editors. Several colleges and universities have already integrated the new technology into their writing programs, and others will consider doing so in the future. Teachers of technical writing, however, ought to investigate carefully the capabilities and limitations of CTA before applying it to the technical writing classroom. Not even the most sophisticated of today's computers can detect the basic grammar and punctuation errors that bedevil student writers. Moreover, the computer's evaluation of a text's readability and style is untrustworthy and lacks a sound theoretical and pedagogical foundation; indeed, the machine's quantitative-based analysis of writing style might do some students more harm than good. Finally, there is no empirical evidence that CTA helps students become better writers.

As technical writing programs grow, English departments may alleviate the problems of the unprepared instructor by offering technical writing theory and pedagogy courses. Such courses should combine theory and pedagogy with assignments that are practical and introduce graduate students to the theoretical issues in the field. This article provides a syllabus and the reactions of students who completed such a course.

Teachers new to technical writing must understand that “Technical Writing” is not one course. Rather it is a whole variety of courses distinguished from one another primarily by differences in objectives and only secondarily by differences in subject matter. To identify needed technical writing courses and to define coherent sets of courses, teachers of technical writing and program administrators need “a mapping procedure” to help them consider alternatives systematically in terms of objectives. This paper proposes such a mapping procedure.

This approach to the control of writing costs is a systematized method to leaven and identify important cost factors to the management level. It periodically provides in-depth visibility into pertinent scope and productivity variations which have a significant impact on the success of writing programs. Elemental cost factors in consistent terms enhance the visibility as production quantities give measurements unusual objectivity in a relatively subjective environment. Because of the subjectiveness, data values at the program level must be management-tempered. Here they are used principally to flag problem areas where their meaning is paramount. Long term cumulative values (over many writing programs) become more meaningful as true absolute values. Because of this quality, they are used to set work standards, define writer productivity, and determine other departmental factors.