Journal of Technical Writing and Communication Jan 2024

Implementing a Continuous Improvement Model for Assignment Evaluation at the Technical and Professional Communication Program Level

Michelle Sonnenberg University of South Florida ; Carolyn Gubala University of California, Davis ; Justiss Burry ; Jessica Griffith University of South Florida ; Tanya Zarlengo University of South Florida ; Lisa Melonçon University of South Florida

Abstract

We use a continuous improvement model to evaluate an information design assignment by analyzing 120 student drafts and finals alongside instructor feedback. Using data from across sections ( N = 118), we illustrate a process focused on improving student learning that other technical and professional communication program administrators and faculty can follow, while also offering insights into ways programs can assist a contingent labor force with improving pedagogical practice. This study provides insights into assignment design through data-driven evidence and reflective work that is necessary to help continuously improve a service course and to assist students in meeting learning outcomes.

Journal
Journal of Technical Writing and Communication
Published
2024-01-01
DOI
10.1177/00472816221124605
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Open Access
Closed
Topics
writing program administration curriculum design multimodality technical communication professional writing multilingual writers

Citation Context

Cited by in this index (2)

  1. Gubala et al. (2025)
    Bringing the Technical and Professional Communication Service Course Back
    Technical Communication Quarterly
  2. Griffith et al. (2024)
    A Field Wide Snapshot of Student Learning Outcomes in the Technical and Profess…
    Journal of Technical Writing and Communication

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    Technical Communication Quarterly
  2. Clegg et al. (2021)
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    Technical Communication Quarterly
  3. Melonçon et al. (2020)
    A Field-Wide Metasynthesis of Pedagogical Research in Technical and Professiona…
    Journal of Technical Writing and Communication
  4. Schreiber et al. (2019)
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    Journal of Technical Writing and Communication
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    Journal of Technical Writing and Communication
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    Technical Communication Quarterly
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    Technical Communication Quarterly
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    Journal of Technical Writing and Communication
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CrossRef global citation count: 4 View in citation network →

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