IEEE Transactions on Professional Communication Dec 2023

Toward Integrated UX Instruction With Symbiotic Classrooms

Kylie M. Jacobsen Grand Valley State University ; Danielle DeVasto Grand Valley State University

Abstract

<bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Introduction:</b> Preparing students to pursue user-experience (UX)-related writing careers requires infusing UX instruction into several technical communication courses throughout a degree program. But university writing programs that seek to add UX courses into their curricula often work inside a slow-paced system where amending course objectives to align with job market demands is a slow process. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">About the case:</b> For this collaboration, we forged a symbiotic relationship between a lower- and upper-class course to introduce students to UX early in their program of study and apply additional or nuanced UX methods in several writing courses as they progress through the program. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Situating the case:</b> Faculty in a writing program that does not currently have stand-alone UX classes can collaboratively improve the student UX in a timely fashion while maintaining the flexibility to adapt best practices and contemporary UX processes across classrooms. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Methods/approach:</b> A close reading of test plans (n = 14), usability reports, and reflection essays from 200-level students provided key insights into the understanding of UX strategies. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Results/discussion:</b> Introductory students struggled to make explicit connections between UX strategies and their work, but they demonstrated gained UX skills by the end of the project. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Conclusions:</b> Students realized many benefits from learning about and conducting UX research that helped them become more empathetic professional writers. However, instructors should consider additional symbiotic relationships between courses in a professional writing program at several points in the writing process.

Journal
IEEE Transactions on Professional Communication
Published
2023-12-01
DOI
10.1109/tpc.2023.3317589
CompPile
Open Access
Closed
Topics
writing pedagogy collaborative writing technical communication professional writing labor and working conditions
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