IEEE Transactions on Professional Communication
Sep 2020
Wicked, Incomplete, and Uncertain: User Support in the Wild and the Role of Technical Communication: Jason Swarts [Book Review]
Meagan Johnson
Texas State University
Abstract
As technology evolves, the needs of users evolve, and "Wicked, Incomplete, and Uncertain: User Support in the Wild and the Role of Technical Communication" provides technical communicators, writing user-facing documentation, and instructors in technical communication a useful, insightful guide for what the future of technical communication could look like. The book succeeds in its purpose of demonstrating the problems facing technical communication and the ways that technical communicators can leverage the knowledge creation generated in user forums to solve those problems.
- Journal
- IEEE Transactions on Professional Communication
- Published
- 2020-09-01
- DOI
- 10.1109/tpc.2020.3009769
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