Abstract

Explores factors affecting the implementation of intranets, which are the technology upon which many knowledge management (KM) systems are built. Because intranets facilitate the sharing of employee knowledge, many believe that organizational culture influences intranet implementation. The results of this study found that intranet implementation is facilitated by a culture that emphasizes an atmosphere of trust and concern for other people (ethical culture), flexibility and innovation (developmental culture), and policies, procedures and information management (hierarchical culture). Management should ensure that the proper values are in place to optimize intranet implementation and to facilitate knowledge sharing.