Activating Knowledge Through Electronic Collaboration: Vanquishing the Knowledge Paradox

S. Qureshi University of Nebraska at Omaha ; P. Keen

Abstract

Electronic collaboration has become a driver for productivity as organizations develop linkages for the planning, sourcing, and execution of goods and services. These organizations require mechanisms to harness the diverse and personalized intellectual resources that are distributed across the world. While electronic collaboration technologies have made it possible to harness intellectual resources across space and time, knowledge management is locked in a paradox of perception-the more valuable a knowledge resource is seen to be, the less it is shared. This paper develops a framework for the activation of knowledge that relies on a view of knowledge-as-identity. The analysis of a case study reveals "activation conditions" that delineate processes in which electronic collaboration technologies can be most effective. This has implications for the creation of collaborative work environments that enhance knowledge activation in organizations.

Journal
IEEE Transactions on Professional Communication
Published
2005-03-01
DOI
10.1109/tpc.2004.843296
CompPile
Open Access
Closed
Topics
Export

Citation Context

Cited by in this index (3)

  1. IEEE Transactions on Professional Communication
  2. IEEE Transactions on Professional Communication
  3. IEEE Transactions on Professional Communication

References (55) · 5 in this index

  1. Group support systems: A descriptive evaluation of case and field studies
    J. Manage. Inform. Syst.  
  2. 10.1111/j.1083-6101.1998.tb00083.x
  3. 10.1145/968464.968467
  4. 10.1023/A:1008756811139
  5. IEEE Transactions on Professional Communication
Show all 55 →
  1. 10.1016/0167-9236(89)90006-7
  2. IEEE Transactions on Professional Communication
  3. IEEE Transactions on Professional Communication
  4. 10.1287/orsc.11.4.404.14600
  5. 10.1145/125319.125324
  6. 10.1287/orsc.14.3.312.15162
  7. 10.1287/orsc.12.3.346.10098
  8. The 9/11 Commission Report: Final Report of the National Commission on Terrorist Attacks …
  9. Managing codified knowledge
    Sloan Manage. Rev.
  10. What’s your strategy for managing knowledge?
    Harvard Bus. Rev.
  11. IEEE Transactions on Professional Communication
  12. Collaborative Commerce
  13. Collaborative Commerce
  14. Intelligent Enterprise
  15. 10.1093/oso/9780195092691.001.0001
  16. Knowledge revolution—Getting employees to share what they know is no longer a technology …
    Inform. Week
  17. Improving knowledge work processes
    Sloan Manage. Rev.
  18. Neither market nor hierarchy: Network forms of organization
  19. The Function of the Executive
  20. Organization Theory
  21. 10.2307/40183951
  22. The Fifth Discipline: The Age and Practice of the Learning Organization
  23. Intellectual Capital: The New Wealth of Organizations
  24. The coming of the new organization
    Harvard Bus. Rev.
  25. 10.1145/501317.501354
  26. Virtual teams: An information age opportunity for mobilizing hidden manpower
    SAM Adv. Manage. J.
  27. Shared Minds: The New Technologies of Collaboration
  28. 10.1287/orsc.6.4.462
  29. Exchange Networks and Community Politics
  30. Network analysis: Basic concepts
  31. 10.2307/258441
  32. The Tacit Dimension
  33. Knowledge Assets
  34. Organizational learning: Implications for organizational design
  35. Theory building as disciplined imagination
    Acad. Manage. Rev.  
  36. 10.1017/CBO9780511803932
  37. Situated Learning, Legitimate Peripheral Participation
  38. The Change Masters
  39. 10.2307/249410
  40. The emergence of intrepretivism in IS research
    Inform. Syst. Res.  
  41. Basics of Qualitative Research: Techniques and Procedures for Developing Grounded Theory
  42. 10.2307/258557
  43. 10.1109/HICSS.2000.926589
  44. 10.1145/968464.968470
  45. Knowledge management processes and international joint ventures
    Org. Sci.  
  46. IEEE Transactions on Professional Communication
  47. 10.1016/0959-4752(95)00021-6
  48. 10.1080/07421222.1999.11518255
  49. Antecedents of trust in global teams
    J. MIS
  50. 10.54155/jbs.19.1.43-54