Business and Professional Communication Quarterly Oct 2025

Relational Realities of Readiness: What Managers Wish Colleges Knew About Business Communication

Laura Nicole Miller Assumption College ; Karen McCullough

Abstract

This grounded theory study, informed by Communication Accommodation Theory, explores how frontline managers ( n  = 11) support early-career employees’ communication development. Findings identify three support strategies—structured scaffolding, adaptive leadership, and onboarding for cultural fit—and suggest colleges emphasize verbal and intercultural communication, applied learning, and professional presence. These insights reframe communication readiness as a relational process shaped by emotion, power, and organizational norms. The study calls for stronger collaboration between higher education and employers.

Journal
Business and Professional Communication Quarterly
Published
2025-10-08
DOI
10.1177/23294906251376618
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Topics
collaborative writing professional writing qualitative research disability studies
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