Business and Professional Communication Quarterly Jun 2024

Competencies Needed by Business Professionals in the AI Age: Character and Communication Lead the Way

Peter Cardon ; Carolin Fleischmann ; Minna Logemann ; Jeanette Heidewald ; Jolanta Aritz ; Stephanie Swartz

Abstract

Many experts project generative AI will impact the types of competencies that are valued among working professionals. This is the first known academic study to explore the views of business practitioners about the impacts of generative AI on skill sets. This survey of 692 business practitioners showed that business practitioners widely use generative AI, with the most common uses involving research and ideation, drafting of business messages and reports, and summarizing and revising text. Business practitioners report that character-based traits such as integrity and soft skills will become more important. Implications for teaching business communication are discussed.

Journal
Business and Professional Communication Quarterly
Published
2024-06-01
DOI
10.1177/23294906231208166
CompPile
Search in CompPile ↗
Topics
writing across the curriculum artificial intelligence

Citation Context

Cited by in this index (9)

  1. Krispin et al. (2026)
    Enhancing Oral Communication Skills Using VR? A Conceptual Model and Research Agenda
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  2. Fuller et al. (2026)
    Introduction: Advancing Positive Communication in Business and Professional Com…
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  3. Miller et al. (2025)
    Relational Realities of Readiness: What Managers Wish Colleges Knew About Busin…
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  4. Gupta et al. (2025)
    The Evaporating Cloud as a Business Communication Tool: A Systematic Framework …
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  5. Wilson et al. (2025)
    A Genre, Scoring, and Authorship Analysis of AI-Generated and Human-Written Ref…
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Show all 9 →
  1. Fleischmann et al. (2024)
    Introduction Special Issue <i>BPCQ</i> …
    Business and Professional Communication Quarterly
  2. Cardon et al. (2024)
    Can AI Be Your Teammate or Friend? Frequent AI Users Are More Likely to Grant H…
    Business and Professional Communication Quarterly
  3. Orwig et al. (2024)
    Preparing Students for Communicating in Business: A Framework for Informing Lit…
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  4. Coman et al. (2024)
    Perceptions of Professionalism and Authenticity in AI-Assisted Writing
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Cites in this index (4)

  1. Cardon et al. (2023)
    The Challenges and Opportunities of AI-Assisted Writing: Developing AI Literacy…
    Business and Professional Communication Quarterly
  2. Getchell et al. (2022)
    Artificial Intelligence in Business Communication: The Changing Landscape of Re…
    Business and Professional Communication Quarterly
  3. Moshiri et al. (2020)
    An Updated and Expanded Nationwide Study of Business Communication Courses
    Business and Professional Communication Quarterly
  4. Anthony et al. (2016)
    Teaching Soft Skills to Business Students
    Business and Professional Communication Quarterly
Also cites 18 works outside this index ↓
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CrossRef global citation count: 26 View in citation network →

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