Business and Professional Communication Quarterly Mar 2022 OA PDF

Artificial Intelligence in Business Communication: The Changing Landscape of Research and Teaching

Kristen M. Getchell ; Stephen Carradini ; Peter W. Cardon University of Southern California ; Carolin Fleischmann Rosenheim Technical University of Applied Sciences ; Haibing Ma ; Jolanta Aritz University of Southern California ; James Stapp Cornell University

Abstract

The rapid, widespread implementation of artificial intelligence technologies in workplaces has implications for business communication. In this article, the authors describe current capabilities, challenges, and concepts related to the adoption and use of artificial intelligence (AI) technologies in business communication. Understanding the abilities and inabilities of AI technologies is critical to using these technologies ethically. The authors offer a proposed research agenda for researchers in business communication concerning topics of implementation, lexicography and grammar, collaboration, design, trust, bias, managerial concerns, tool assessment, and demographics. The authors conclude with some ideas regarding how to teach about AI in the business communication classroom.

Journal
Business and Professional Communication Quarterly
Published
2022-03-01
DOI
10.1177/23294906221074311
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Open Access
OA PDF Bronze
Topics
teacher development collaborative writing assessment professional writing artificial intelligence grammar and mechanics
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Citation Context

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