Business and Professional Communication Quarterly Dec 2024

AI Integration for Communication Skills: A Conceptual Framework in Education and Business

The Anh Phan

Abstract

This article presents a conceptual framework for integrating artificial intelligence (AI) to enhance communication skills in educational and business settings. By examining the dual role of AI as both an enabler and a challenge, the article highlights AI’s capacity for personalized learning, skill development, and efficiency in communication tasks. It also addresses potential issues such as academic integrity, data reliability, and ethical considerations. This framework aims to guide institutions and organizations in adopting AI responsibly, ensuring that human-centered communication remains integral to AI-enhanced environments.

Journal
Business and Professional Communication Quarterly
Published
2024-12-07
DOI
10.1177/23294906241302000
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Topics
artificial intelligence multilingual writers

Citation Context

Cited by in this index (6)

  1. Phan (2026)
    The Role of Positive Communication in Enhancing Educational Outcomes
    Business and Professional Communication Quarterly
  2. Huynh et al. (2026)
    Student Perceptions of AI-Assisted Institutional Emails
    Business and Professional Communication Quarterly
  3. Nguyen et al. (2026)
    From Zero to $ocial Brand: The Guide to Positive LinkedIn Communication
    Business and Professional Communication Quarterly
  4. Tran (2025)
    Rethinking Teacher-Student Communication in the AI Era
    Business and Professional Communication Quarterly
  5. Phan (2025)
    Business Communication Research: Trends and Themes From Dual Bibliometric Analysis
    Business and Professional Communication Quarterly
Show all 6 →
  1. DeJeu et al. (2025)
    “Don’t Ban, Teach”: Two Pilot Studies on AI Instruction in Business Communication
    Business and Professional Communication Quarterly

Cites in this index (9)

  1. Cardon et al. (2024)
    Can AI Be Your Teammate or Friend? Frequent AI Users Are More Likely to Grant H…
    Business and Professional Communication Quarterly
  2. DeVasto et al. (2024)
    Building Critical AI Literacy in the Business Communication Classroom
    Business and Professional Communication Quarterly
  3. Moore et al. (2024)
    Communicating Clear Guidance: Advice for Generative AI Policy Development in Hi…
    Business and Professional Communication Quarterly
  4. Sharma (2024)
    Critical Thinking and Problem-Solving in the Age of ChatGPT: Experiential-Bibli…
    Business and Professional Communication Quarterly
  5. Ponce (2024)
    AI Resume Writing: How Prompt Confidence Shapes Output and AI Literacies
    Business and Professional Communication Quarterly
Show all 9 →
  1. DeJeu (2024)
    A Rhetorical Approach for Reimagining Business Writing Instruction in the AI Age
    Business and Professional Communication Quarterly
  2. Sharma et al. (2024)
    Pedagogical Impact of Text-Generative AI and ChatGPT on Business Communication
    Business and Professional Communication Quarterly
  3. Coman et al. (2024)
    Perceptions of Professionalism and Authenticity in AI-Assisted Writing
    Business and Professional Communication Quarterly
  4. Getchell et al. (2022)
    Artificial Intelligence in Business Communication: The Changing Landscape of Re…
    Business and Professional Communication Quarterly
Also cites 13 works outside this index ↓
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CrossRef global citation count: 9 View in citation network →

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