Business and Professional Communication Quarterly Dec 2024

AI Integration for Communication Skills: A Conceptual Framework in Education and Business

The Anh Phan Eastern International University

Abstract

This article presents a conceptual framework for integrating artificial intelligence (AI) to enhance communication skills in educational and business settings. By examining the dual role of AI as both an enabler and a challenge, the article highlights AI’s capacity for personalized learning, skill development, and efficiency in communication tasks. It also addresses potential issues such as academic integrity, data reliability, and ethical considerations. This framework aims to guide institutions and organizations in adopting AI responsibly, ensuring that human-centered communication remains integral to AI-enhanced environments.

Journal
Business and Professional Communication Quarterly
Published
2024-12-07
DOI
10.1177/23294906241302000
CompPile
Search in CompPile ↗
Open Access
Closed
Topics
artificial intelligence
Export
BibTeX RIS

Citation Context

Cited by in this index (6)

  1. Phan (2026)
    The Role of Positive Communication in Enhancing Educational Outcomes
    Business and Professional Communication Quarterly
  2. Huynh et al. (2026)
    Student Perceptions of AI-Assisted Institutional Emails
    Business and Professional Communication Quarterly
  3. Nguyen et al. (2026)
    From Zero to $ocial Brand: The Guide to Positive LinkedIn Communication
    Business and Professional Communication Quarterly
  4. Tran (2025)
    Rethinking Teacher-Student Communication in the AI Era
    Business and Professional Communication Quarterly
  5. Phan (2025)
    Business Communication Research: Trends and Themes From Dual Bibliometric Analysis
    Business and Professional Communication Quarterly
Show all 6 →
  1. DeJeu et al. (2025)
    “Don’t Ban, Teach”: Two Pilot Studies on AI Instruction in Business Communication
    Business and Professional Communication Quarterly

References (22) · 9 in this index

  1. Cardon et al. (2024)
    Can AI Be Your Teammate or Friend? Frequent AI Users Are More Likely to Grant H…
    Business and Professional Communication Quarterly
  2. 10.1108/EJTD-06-2022-0062
     ↗
  3. 10.1016/j.infoecopol.2019.05.003
     ↗
  4. Coman et al. (2024)
    Perceptions of Professionalism and Authenticity in AI-Assisted Writing
    Business and Professional Communication Quarterly
  5. DeJeu (2024)
    A Rhetorical Approach for Reimagining Business Writing Instruction in the AI Age
    Business and Professional Communication Quarterly
Show all 22 →
  1. DeVasto et al. (2024)
    Building Critical AI Literacy in the Business Communication Classroom
    Business and Professional Communication Quarterly
  2. 10.1016/j.pragma.2022.12.004
     ↗
  3. Getchell et al. (2022)
    Artificial Intelligence in Business Communication: The Changing Landscape of Re…
    Business and Professional Communication Quarterly
  4. 10.1080/12460125.2022.2069537
     ↗
  5. 10.1080/09585192.2021.1891114
     ↗
  6. 10.1177/23821205241263475
     ↗
  7. Moore et al. (2024)
    Communicating Clear Guidance: Advice for Generative AI Policy Development in Hi…
    Business and Professional Communication Quarterly
  8. Ponce (2024)
    AI Resume Writing: How Prompt Confidence Shapes Output and AI Literacies
    Business and Professional Communication Quarterly
  9. Sharma (2024)
    Critical Thinking and Problem-Solving in the Age of ChatGPT: Experiential-Bibli…
    Business and Professional Communication Quarterly
  10. Sharma et al. (2024)
    Pedagogical Impact of Text-Generative AI and ChatGPT on Business Communication
    Business and Professional Communication Quarterly
  11. 10.1016/j.nedt.2020.104592
     ↗
  12. 10.1186/s40561-019-0088-z
     ↗
  13. 10.1007/s13218-021-00724-8
     ↗
  14. 10.1186/s13673-020-0208-3
     ↗
  15. 10.1609/aimag.v40i4.5289
     ↗
  16. 10.1016/j.compedu.2022.104582
     ↗
  17. 10.1177/2096531119878590
     ↗
CrossRef global citation count: 10 View in citation network → Build reading path →

Related Articles

  1. Assessing Writing Jul 2026
    Accuracy and fairness of generative AI in automated essay scoring: Comparing GPT-4o, feature-based models, and human raters ↗
    Yue Huang; Corey Palermo; Joshua Wilson
    artificial intelligence
  2. Assessing Writing Jul 2026
    Educator perspectives on automated writing scoring and feedback for young language learners: Applying a fairness and justice lens ↗
    Jieun Kim; Mark Chapman; Lynn Shafer Willner; Jason A. Kemp; Ahyoung Alicia Kim
    artificial intelligence
  3. Assessing Writing Jul 2026
    LAWE-CL2: Multi-agent LLM-based automated writing evaluation system integrating linguistic features with fine-tuning for Chinese L2 writing assessment ↗
    Xuelin Wang; Qihao Yang; Yuxin Hao; Zhijun Wang; Sijia Guo
    assessment artificial intelligence multilingual writers
  4. Assessing Writing Jul 2026
    Anchor is the key: Toward accessible automated essay scoring with large language model through prompting ↗
    Jaeyoon Choi; Tamara Tate; Mark Warschauer
    artificial intelligence
  5. Assessing Writing Jul 2026
    Investigating the impact of ChatGPT-assisted self-assessment on college students' writing development: Insights from diverse linguistic backgrounds ↗
    Hamidreza Moeiniasl
    assessment artificial intelligence