Personality in computer documentation: A preference study

Brenda Rubens Rensselaer Polytechnic Institute

Abstract

There is a move in technical writing today toward a personalized, `user-friendly' writing style which is strikingly evident in many computer textbooks and instructional manuals. The author presents the results of a study to determine which style of writing people prefer in a computer tutorial, given the choice between formal, moderately friendly, and extremely friendly texts, and whether their level of computer expertise affects their selection.

Journal
IEEE Transactions on Professional Communication
Published
1986-12-01
DOI
10.1109/tpc.1986.6448990
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  1. IEEE Transactions on Professional Communication

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