Did you read the instructions carefully?

Abstract

How-to-use-a-product instructions should be written at the user's level, not by mechanical engineers or electronics designers; they are the key to consumer satisfaction. Clarity is more important than correct technical terminology. Color coding and numbers make more sense than tortuous sentences. Accurate illustrations are probably the secret of success.

Journal
IEEE Transactions on Professional Communication
Published
1981-12-01
DOI
10.1109/tpc.1981.6501692
CompPile
Open Access
Closed
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