Abstract

Teachers of intercultural business communication may want to consider using problem-based learning (PBL), an instructional approach that places learners in problem-solving situations, that is, students are presented with messy and complex real-life problems that provide a context for learning concepts and developing skills. This article describes how ill-structured communication problems that emerge in intercultural business relationships in internationalizing small- or medium-sized enterprises are used to provide a context for learning. It explains how these problems are tackled by learners through the implementation of PBL in four stages: problem identification, information acquisition, information analysis, and problem resolution. Finally, it discusses the reactions of the students, external participants, and instructors to the PBL approach.

Journal
Journal of Business and Technical Communication
Published
2008-04-01
DOI
10.1177/1050651907311931
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Cited by in this index (2)

  1. IEEE Transactions on Professional Communication
  2. Journal of Business and Technical Communication

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