Journal of Business and Technical Communication Oct 1995

Using Journals to Improve Listening Behavior

IRIS W. JOHNSON ; RANDOLPH T. BARKER ; C. GLENN PEARCE

Abstract

This article describes a study of journal keeping to focus business students' attention on their listening behaviors and the need for improvement. Guided by an instructor, 42 students wrote daily observations of their listening behaviors for 10 weeks. These observations were arranged into 10 prescribed general listening categories. Using content analysis procedures, two trained decoders identified content themes that were observed by more than half the students in 7 of the 10 general categories. The results demonstrated that the journal, combined with content analysis procedures, can be used successfully to identify students' listening behavior problems so that a targeted training regimen can be designed to address these deficiencies.

Journal
Journal of Business and Technical Communication
Published
1995-10-01
DOI
10.1177/1050651995009004005
Open Access
Closed
Topics
multimodality

Citation Context

Cited by in this index (4)

  1. Barker et al. (2004)
    Family Business Members' Narrative Perceptions: Values, Succession, and Commitment
    Journal of Technical Writing and Communication
  2. Horsley et al. (2002)
    Toward a Synthesis Model for Crisis Communication in the Public Sector
    Journal of Business and Technical Communication
  3. Brown et al. (2001)
    Analysis of the Communication Components Found within the Situational Leadershi…
    Journal of Technical Writing and Communication
  4. Barker et al. (1997)
    Using Social Learning Theory to Reduce Small Business Breakdown along the Inter…
    Journal of Technical Writing and Communication

Cites in this index (1)

  1. BARKER et al. (1992)
    An Investigation of Perceived Managerial Listening Ability
    Journal of Business and Technical Communication
Also cites 2 works outside this index ↓
  1. 10.1080/03634528309378560
     ↗
  2. 10.1080/87567555.1985.10532300
     ↗
CrossRef global citation count: 12 View in citation network →

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