The Human Side of the Digital Divide: Media Experience as the Border of Communication Satisfaction with Email

Journal of Technical Writing and Communication Oct 2005

The Human Side of the Digital Divide: Media Experience as the Border of Communication Satisfaction with Email

Kumi Ishii Western Kentucky University

Abstract

Electronic mail (email) has rapidly become one of the most prominent communication media, and a substantial amount of information is processed by it in the contemporary workplace. It is well known that digital technology produces a “digital divide.” In addition, it is well examined that the digital divide produces cognitive differences (e.g., knowledge gaps) among users. Yet, little is known about affective disparities. In addition, few studies on the digital divide were undertaken in organizational setting. This study considers the human side of the digital divide in an organizational setting and investigates if the digital divide exists in the workplace by examining multiple dimensions of communication satisfaction. The data from 303 university employees indicates that email experience differentiates communication satisfaction with amount of email and email use for equivocal tasks.

Journal: Journal of Technical Writing and Communication
Published: 2005-10-01
DOI: 10.2190/chej-2cw4-6bny-9lrt
Open Access: Closed
Topics: multilingual writers affect and writing

Citation Context

Cited by in this index (2)

Browning et al. (2017)

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Lam (2013)

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Journal of Business and Technical Communication

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