The Efficacy of Text Messaging to Improve Social Connectedness and Team Attitude in Student Technical Communication Projects

Journal of Business and Technical Communication Apr 2013

The Efficacy of Text Messaging to Improve Social Connectedness and Team Attitude in Student Technical Communication Projects

Chris Lam University of North Texas

Abstract

This experimental study investigates the impact of short-messaging service (SMS)—text messaging—on social connectedness and group attitude in student technical communication projects. It also investigates message types and communication medium preferences. Using a between-subjects design, the experiment compares two student groups: SMS only and non-SMS. The results indicated several statistically significant differences. Compared to students in the non-SMS group, students in the SMS-only group (a) communicated more, (b) felt more connected, and (c) sent more questions, answers, and nonproject-related messages. These results provide empirical evidence for using SMS in team contexts.

Journal: Journal of Business and Technical Communication
Published: 2013-04-01
DOI: 10.1177/1050651912468888
Open Access: Closed
Topics: quantitative research multimodality technical communication

Citation Context

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