Abstract

This experimental study investigates the impact of short-messaging service (SMS)—text messaging—on social connectedness and group attitude in student technical communication projects. It also investigates message types and communication medium preferences. Using a between-subjects design, the experiment compares two student groups: SMS only and non-SMS. The results indicated several statistically significant differences. Compared to students in the non-SMS group, students in the SMS-only group (a) communicated more, (b) felt more connected, and (c) sent more questions, answers, and nonproject-related messages. These results provide empirical evidence for using SMS in team contexts.

Journal
Journal of Business and Technical Communication
Published
2013-04-01
DOI
10.1177/1050651912468888
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Cited by in this index (8)

  1. Journal of Business and Technical Communication
  2. Business and Professional Communication Quarterly
  3. Technical Communication Quarterly
  4. Journal of Technical Writing and Communication
  5. Journal of Business and Technical Communication
Show all 8 →
  1. Journal of Business and Technical Communication
  2. Business and Professional Communication Quarterly
  3. Technical Communication Quarterly

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