Abstract
Technical communication (TC) practice is changing in significant ways, due largely to maturing technologies and increasing consumer demand for content designed for a multitude of devices and delivery channels. Whereas ten years ago technical communicators primarily produced static documents, today they primarily produce modular content components, the essential building blocks for the vast array of information products (e.g., user guides, training materials, product descriptions) that organizations must deliver in a variety of publishing formats, such as PDFs, websites, embedded user assistance, dynamic delivery, and mobile applications. In addition, technical communicators increasingly contribute to user experience (UX) projects, create video documentation, curate user-generated content, and manage social media communications.
- Journal
- Communication Design Quarterly
- Published
- 2019-01-22
- DOI
- 10.1145/3309578.3309579
- CompPile
- Search in CompPile ↗
- Topics
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