Social media in disaster response: how experience architects can build for participation by L. Potts, (2013). New York, NY: Routledge

Communication Design Quarterly Feb 2014

Social media in disaster response: how experience architects can build for participation by L. Potts, (2013). New York, NY: Routledge

Beth Keller

Abstract

Liza Potts' recent book, Social media in disaster response: How experience architects can build for participation , explores the ways in which social web tools provide researchers and practitioners with opportunities to address disaster communication and information design for building participatory cultures. All too often, researchers and design practitioners in both the academy and industry think of social web tools as static, as "single-serving interfaces, systems, documents and silos" (1). In order to meet the progressive needs of contemporary knowledge workers, interdisciplinary teams that include humanists, social scientists, and technologists must build better architectures for everyday experiences users encounter in social media. Although issues of social media experience and participation may seem of concern to only a small group of information and experience designers---or, "experience architects," as Potts terms them---Potts argues that anyone who cares about writing, communication, social web design, and development should be deeply concerned with these issues, especially as they relate to how information is located and distributed as knowledge across the social web during times of disaster.

Journal: Communication Design Quarterly
Published: 2014-02-01
DOI: 10.1145/2597469.2597476
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Topics: multimodality social media technical communication