Business and Professional Communication Quarterly Mar 2026

Discussion Leadership, Empathy, and Psychological Safety: How Communication Shapes Employees’ Adaptive Attitudes

Atsuko Kaneko Meiji University

Abstract

Research on psychological safety has expanded rapidly; however, how employees’ communication behaviors shape organizational adjustment remains underexplored. This study examined two dimensions of discussion skills—Discussion Leadership and Empathy—and their associations with psychological safety and adaptive attitudes. A survey of 300 employees in Japan showed a dual-path pattern. Empathy was the strongest predictor of psychological safety, whereas Discussion Leadership was directly associated with adaptive attitudes independent of psychological safety. These findings specify distinct affective and structural communication mechanisms underlying workplace adjustment and highlight Discussion Leadership as a high-impact, learnable skill for fostering engagement, retention, and psychologically safe work environments.

Journal
Business and Professional Communication Quarterly
Published
2026-03-10
DOI
10.1177/23294906261418214
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