Augustine Pang

1 article
Nanyang Technological University ORCID: 0000-0002-2802-5010

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Who Reads Pang

Augustine Pang's work travels primarily in Technical Communication (83% of indexed citations) · 6 total indexed citations from 2 clusters.

By cluster

  • Technical Communication — 5
  • Other / unclustered — 1

Counts include only citations from indexed journals that deposit reference lists with CrossRef. Authors whose readers publish primarily in venues without reference deposits will appear less central than they are. See coverage notes →

  1. Building Relationships Through Integrated Online Media: Global Organizations’ Use of Brand Web Sites, Facebook, and Twitter
    Abstract

    Many studies have examined organizations’ use of specific types of online media, but few studies have examined how organizations generate dialogues and develop relationships by using multiple online communication platforms. This study takes an integrated approach by examining how top global organizations incorporate brand Web sites, Facebook, and Twitter to cultivate relationships with stakeholders. Its findings suggest that those particular online media are used similarly, that is, more for information dissemination than user engagement and more for one-way than two-way communication. The findings also suggest that the types of products promoted can affect the way that organizations use different online media to develop relationships.

    doi:10.1177/1050651914560569