Christina Liles

1 article
Southwest Airlines (United States) ORCID: 0009-0007-5465-7285

Loading profile…

Publication Timeline

Co-Author Network

Research Topics

Who Reads Liles

Christina Liles's work travels primarily in Technical Communication (100% of indexed citations) · 5 indexed citations.

By cluster

  • Technical Communication — 5

Counts include only citations from indexed journals that deposit reference lists with CrossRef. Authors whose readers publish primarily in venues without reference deposits will appear less central than they are. See coverage notes →

  1. Longitudinal Study of Usability and User Experience in Technical and Professional Communication Research
    Abstract

    <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Introduction:</b> While usability/user experience (UX) has a long and intertwined history with technical and professional communication (TPC), it is unknown how usability/UX is reflected within TPC research and how that reflection has shifted over time. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Literature review:</b> Prior studies on the role of usability/UX in TPC have found that usability/UX appears infrequently in TPC research and curriculum requirements. However, usability/UX remains a routinely referenced core identity of TPC. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Research questions:</b> 1. To what degree is usability/UX studied in TPC scholarly journals? 2. When TPC researchers study usability/UX, what are they studying? <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Methodology:</b> A database of TPC-based usability/UX articles was collected through a defined search method. Articles were coded for primary or secondary emphasis on usability/UX, contribution to TPC, object of analysis, method of data collection, and major takeaway. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Results:</b> Less than 8% of the total publications in the field are tied to usability/UX, though the percentage has increased in the most recent timeframe (2020–2022). Publications are shifting from research that expands usability/UX knowledge to research that uses usability/UX to explain TPC phenomena. In addition, the object of analysis has shifted to process-centric analysis, design thinking has become an increasing component of TPC usability/UX research, and over a quarter of the research on usability/UX provided did not provide enough methodological description to enable replicability. <bold xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">Conclusion:</b> Although usability/UX has been consistently published in the TPC research journals, the amount of research suggests that usability/UX is not core to TPC's field identity.

    doi:10.1109/tpc.2023.3314250