This article initiates a discussion about the global impact of peer-to-peer (P2P) user-assistance strategies and mechanisms and looks specifically at the forums for open source software (OSS) systems. Through a brief study of the interactions among international users of the forum, this article presents ideas on how commercial organizations and technical communicators can become valuable members of these new communities that are gaining prominence in global use.

This article considers a case in which editors created for themselves an amount of power and authority within an organization through technological innovation. Using retrospective analysis and e-mail interviews, the author discusses his own previous experience as a technical editor at a U.S. Government-run research facility when electronic editing was introduced and used. The introduction of electronic editing, the author argues, was an example of technological innovation, which, as other researchers have demonstrated, can create authority within an organization.