Journal of Technical Writing and Communication Jan 2011

Open Source Software Peer-To-Peer Forums and Culture: A Preliminary Investigation of Global Participation in User Assistance

Clinton R. Lanier New Mexico Institute of Mining and Technology

Abstract

This article initiates a discussion about the global impact of peer-to-peer (P2P) user-assistance strategies and mechanisms and looks specifically at the forums for open source software (OSS) systems. Through a brief study of the interactions among international users of the forum, this article presents ideas on how commercial organizations and technical communicators can become valuable members of these new communities that are gaining prominence in global use.

Journal
Journal of Technical Writing and Communication
Published
2011-01-01
DOI
10.2190/tw.41.4.c
Open Access
Closed

Citation Context

Cited by in this index (1)

  1. Zemliansky et al. (2013)
    The State of Technical Communication in the Former Ussr: A Review of Literature
    Journal of Technical Writing and Communication

Cites in this index (3)

  1. Lanier (2009)
    Creating Editorial Authority through Technological Innovation
    Journal of Technical Writing and Communication
  2. Warnick (2005)
    Looking to the Future: Electronic Texts and the Deepening Interface
    Technical Communication Quarterly
  3. MacNealy (1999)
    Strategies for Empirical Research in Writing
    College Composition and Communication
Also cites 14 works outside this index ↓
  1. K. Lakhani (2003)
    How Open Source Software Works: "Free" Userto-User Assistance
    Research Policy  ↗
  2. D. Nichols (2003)
    The Usability of Open Source Software
    First Monday  ↗
  3. J. Lerner (2002)
    Some Simple Economics of Open Source
    Journal of Industrial Economics  ↗
  4. A. Galloway (2005)
    Global Networks and the Effects on Culture
    The Annals  ↗
  5. A. Galloway (2004)
    Protocol, Control, Networks
    The Grey Room  ↗
  6. W. Ong (1982)
    Orality and Literacy: The Technologizing of the Word
     ↗
  7. A. Hewling (2005)
    Culture in the Online Class: Using Message Analysis to Look Beyond Nationality-Based Fram…
    Journal of Computer-Mediated Communication  ↗
  8. B. Olaniran (1994)
    Group Performance in Computer-Mediated and Face-to-Face Communication Media
    Management and Communication Quarterly  ↗
  9. C. Gunawardena (2001)
    A Cross-Cultural Study of Group Process and Development in Online Conferences
    Distance Education  ↗
  10. W. Li (2007)
    Impact of Chinese Cultural Values on Knowledge Sharing through Online Communities of Practice
    International Journal of Knowledge Management  ↗
  11. M. Hillier (2003)
    The Role of Cultural Context in Multilingual Website Usability
    Electronic Commerce Research and Applications  ↗
  12. E. Würtz (2005)
    A Cross-Cultural Analysis of Websites from High-Context Cultures and Low-Context Cultures
    Journal of Computer-Mediated Communication  ↗
  13. S. Krishnamurthy (2002)
    Cave or Community? An Empirical Examination of 100 Mature Open Source Projects
    First Monday  ↗
  14. K. Crowston (2005)
    The social structure of free and open source software development
    First Monday  ↗
CrossRef global citation count: 7 View in citation network →